Jose J Diaz Cotto
Caguas, PR ,PR
Summary
Dynamic leader with a proven track record at Apollo Acquisitions & Ashley HomeStore adept in customer relations and sales strategies. Excelled in building strong relationships and driving brand awareness through strategic marketing campaigns. Achieved top performer status by leveraging exceptional problem-solving and bilingual communication skills. Expert in team development and customer service management, consistently exceeding goals.
Overview
7
7
years of professional experience
Work History
Store Manager
Ashley Furniture Homestore
04.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Marketing Director
Apollo Acquisitions
01.2019 - 03.2023
- Built strong relationships with industry professionals.
- Created content and promotional materials to drive engagement and conversions.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
Sales Agent
AT&T Wireless
01.2018 - 01.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of AT&T products or services to promote sales.
- Achieved top performer status within the company due to consistent high sales numbers.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Education
Bachelor of Science - Aviation
Airline Transport Professionals
Richmond, VA06-2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Sales expertise
- Sales strategies
- Team development
- Fluent on English & Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Ashley Furniture Homestore
04.2023 - 11.2024
Marketing Director
Apollo Acquisitions
01.2019 - 03.2023
Sales Agent
AT&T Wireless
01.2018 - 01.2019
Bachelor of Science - Aviation
Airline Transport Professionals
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