Joseleen Flores
Orlando,Florida
Summary
Respectful Medical Assistant recognized for delivering high-quality healthcare. Communicates with patients to gather and record medical histories, measure vitals, and update charts. Familiar with medical terminology, infection-control procedures, and HIPAA standards. Willing to take on any task to support the team and help business succeed. Offers strong critical thinking and problem-solving abilities. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Florida Cardiology, P.A.
Winter Park, FL
06.2025 - Current
- Managed patient records using EHR systems for accuracy and compliance.
- Coordinated patient scheduling, optimizing appointment flow to enhance clinic efficiency.
- Mentored junior staff on best practices in medical assisting and patient interaction techniques.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient inquiries promptly, fostering positive relationships and improving satisfaction rates.
- Provided prompt, polite and professional in-person and telephone customer service.
Medical Assistant
Cardiovascular Center Of Florida
Orlando, Florida
09.2024 - 04.2025
- Assist with screenings per physician orders and enters all information accurately
- Perform clinical intakes
- Aid in minor procedures as necessary per specialty
- Ensure practice flow by preparing patient and equipment for treatment
- Follow safety processes and policies to ensure proper care is given
Medical Assistant
Orlando Health Heart & Vascular Institute
Orlando, Florida
06.2022 - 09.2024
- Assists patients and families with preparation for examination.
- Gather patient data through interview and observation.
- Assists the physician during examination and procedures.
- Demonstrates competency in specific tasks and skills as defined by the practice.
- Supports and demonstrates effective and professional communication with patients and family members.
- Documents patient data, treatments, procedures, and patient education according to Orlando Health and department specific policies.
Education
Certified Clinical Medical Assistant -
Valencia Community College
Kissimmee, Florida05-2022
Certified Medical Administrative Assistant - undefined
Valencia Community College
Kissimmee, Florida02-2022
General Diploma - undefined
Bowie High School
Bowie, Maryland05-2001
Skills
- Bilingual - English/Spanish
- Examination preparation
- Analytical thinking
- Physician support
- Vital signs documentation
- Critical thinking
- Patient assessment
- Diagnostic testing
- Phlebotomy
- Medical terminology knowledge
- EHR systems-EPIC, eClinical Works, Athena, Intergy
Certification
- NHA Certified Clinical Medical Assistant (CCMA) - May 2022
- NHA Certified Medical Administrative Assistant (CMAA) - February 2022
- AHA Advanced and Basic Life Support (BLS) - September 2025
- NHA PersonAbility Certificate of Completion - January 2022
Timeline
Medical Assistant
Florida Cardiology, P.A.
06.2025 - Current
Medical Assistant
Cardiovascular Center Of Florida
09.2024 - 04.2025
Medical Assistant
Orlando Health Heart & Vascular Institute
06.2022 - 09.2024
Certified Medical Administrative Assistant - undefined
Valencia Community College
General Diploma - undefined
Bowie High School
Certified Clinical Medical Assistant -
Valencia Community College