Maria Hernandez
Summary
Highly motivated, committed cross-trained Medical Secretary and Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional with medical background and team-building skills.
Overview
28
28
years of professional experience
Work History
Certified Clinical Medical Assistant
Cardinal Pediatrics-Lowell, MA
10.2021 - Current
- Cross trained - Patient Service Representative and Medical assistant.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Clinical Medical Assistant
Greater Lawrence Family Health Center-Lawrence, MA
10.2012 - 09.2021
- Certified Clinical Medical Assistant, Patient Registration, Insurance verification, Immunization Administration, Phlebotomy, Referrals
Medical Billing Supervisor
Seven Hills Behavioral Health
05.2006 - 06.2012
- Analyzed medical records to satisfy insurance company mandates.
- Increased revenue by identifying underpayments and errors, ensuring proper reimbursement from insurance companies.
- Managed a team of medical billers, providing guidance and support for their professional development.
Medical Receptionist
Arbour Counseling Services
09.1997 - 10.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Some College - Medical Assisting
Salter School-Tewksbury Campus
Tewksbury, MA05.2004
High School Diploma -
Greater Lawrence Technical School
Andover, MA 06-1994
Skills
- Medical office experience
- Medical scheduling
- Bilingual - English/Spanish
- Vital signs
- Specimen collection / processing
- EMR systems
- Medical receptionist
- Experience administering injections
- Patient Intake
- Clinical Documentation
- Medical Terminology
- Insurance verification
- Laboratory Experience
- Epic
- Computer Skills
- Detail-oriented
- Customer service
- HIPAA Compliance
- Organized
- Multi-tasked
- Patient Care Coordination
- Reliable team player
Timeline
Certified Clinical Medical Assistant
Cardinal Pediatrics-Lowell, MA
10.2021 - Current
Certified Clinical Medical Assistant
Greater Lawrence Family Health Center-Lawrence, MA
10.2012 - 09.2021
Medical Billing Supervisor
Seven Hills Behavioral Health
05.2006 - 06.2012
Medical Receptionist
Arbour Counseling Services
09.1997 - 10.2007
Some College - Medical Assisting
Salter School-Tewksbury Campus
High School Diploma -
Greater Lawrence Technical School
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