Patti Darling-Ruland
Indian Land,SC
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Excel Psychiatric Associates
07.2022 - Current
- Spravato Coordinator, Administrator and Monitor
- Research Coordinator for Two different Research StudiesDocumented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and administered medications to alleviate patient symptoms.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Clinical Medical Assistant, Site Supervisor
Starmount Healthcare Management
03.2021 - 01.2023
- I am responsible for answering patients question, giving therapeutic injects, administering Spravato and monitoring Spravato patients, completing Prior
- Authorizations for medications, assisting patients in completing patient assistance programs forms, in house labs and phlebotomy
- Patient rooming
- Vitals
- Blood Draws
- Labs
- EKGs
- X-rays
- Applying braces
- Bandaging
- Chaperones pelvic exams
- Returning patients calls
- Patient education
- Utilize EMRs
- Input Lab and X-ray results
- Supervise various Covid-19 vaccine sites and staff, across NC
- Prepare Covid-19 and Therapeutic Vacines for injections
- Assure my site have all supplies needed to the vacine clinics
- Provide post vaccine care when needed
- Certificate in Basic Life Support
- Certificate in Pediatric Advance Life Support
- CE Certification in Pfizer, Moderna, Johnson and Johnson, and Pediatric Pfizer preparation.and administration
- Covid-19 Antibody Testing
- Preparation on Monoclonal Therapy for Covid-19
- Train staff in registration, vaccinations, and Antibody Testing
- Implementation of changes as directed by management
- Report to territory and regional managers on staffing and supply issues
- File daily reports on vaccines administered and event recaps
- Data entry
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Sanitized, restocked and organized exam rooms and medical equipment.
Administrator
Greiving Parents Healing Hearts Graphics
04.2015 - Current
- Design personalize graphic memories of child who have passed for their parents and grandparents.
Administrator
Grieving Parents Healing Hearts Child Loss Support
01.2015 - Current
- Administrator for an online support group for parents whose children have passed away
- Provide peer counseling for child loss
- Provide emotional support
- Keep the group of over 10,000 members an emotional, judgment free, , safe place for parents to express their greif.
- Completed one-on-one counseling with broad range of clients suffering from Grief and Bereavement disease issues.
- Applied array of different methodologies to assist members with therapy.
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
- Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Encouraged patients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Aided colleagues, managers and customers through regular communication and assistance.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Networked with industry professionals to foster partnerships and identify new and improved solutions.
- Maximized branding outreach by facilitating marketing initiatives.
Host
Rock Factory Radio
04.2014 - 03.2021
- Of an internet Radio show, reaching listeners world wide
- Talk about current events
- Talk about interesting subject matter
- Write and produce Radio advertisements
- Host On Air give aways
- Take on line song dedications and shout outs
- On Air Radio Personality
Radio Personality/Host
Magic 101.7 FM
09.1996 - 03.2013
- Talk about current events and news
- Write and Produce Radio Advertisements
- Host live remote broadcasts
- Host games where the listener wins prizes.
Group Home Manager
Children's Home of Wyoming Conference
03.1993 - 05.1996
- Supervise teen residents of the group home, with mental and behavioral issues
- Teach life skills
- Council teens using behavioral modification
- Conduct classes on drug and alcohol use
- Plan and implement off campus activities
Education
Bachelor's degree - Clinical Psychology, Addiction and Recovery
SUNY Empire State College
AS - Psychology, Addiction and Recovery
SUNY Broome Community College
Skills
- Medical Assistance (5 years)
- ICD-9 (5 years)
- Microsoft Word (10 years)
- Microsoft Office (10 years)
- Microsoft Outlook (5 years)
- Medical Office Experience
- Experience with Children
- Process Improvement
- Triage
- Experience Administering Injections
- ICD-10
- Vital Signs
- Medical Records
- CPT Coding
- Phlebotomy
- Patient Care
- Medical Billing
- Anatomy Knowledge
- Case Management
- Customer service
- EMR Systems
- Epic
- Physiology Knowledge
- Medical Terminology
- Medical Scheduling
- Addiction counseling
- Budgeting
- Languages
- American Sign Language - Fluent
- Certifications and Licenses
- Pediatric Advanced Life Support
Certification
Certified Clinical Medical Assistant by the National Healthcare Association until April 2024.
October 2021 to October 2023 Certified in Pediatric Life support
October 2021 to October 2023 Certified in Basic Life Support
Certified Life and Wellness Coach by UDEMY August 2022
Affiliations
National Healthcare Association
American Heart Association
Timeline
Certified Clinical Medical Assistant
Excel Psychiatric Associates
07.2022 - Current
Certified Clinical Medical Assistant, Site Supervisor
Starmount Healthcare Management
03.2021 - 01.2023
Administrator
Greiving Parents Healing Hearts Graphics
04.2015 - Current
Administrator
Grieving Parents Healing Hearts Child Loss Support
01.2015 - Current
Host
Rock Factory Radio
04.2014 - 03.2021
Radio Personality/Host
Magic 101.7 FM
09.1996 - 03.2013
Group Home Manager
Children's Home of Wyoming Conference
03.1993 - 05.1996
Bachelor's degree - Clinical Psychology, Addiction and Recovery
SUNY Empire State College
AS - Psychology, Addiction and Recovery
SUNY Broome Community College
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