Joselin Alfaro
Peabody,Kansas
Summary
Case management professional with strong history of leadership and impactful team management. Proven track record of improving client satisfaction and operational efficiency. Known for collaborative approach and adaptability in dynamic environments. Skilled in conflict resolution and strategic planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corrections Coordinator
Sedgwick County Department of Corrections
Wichita, KS
04.2022 - 04.2024
- Streamlined data entry workflows to enhance report accuracy and maintain comprehensive tracking documentation.
- Fostered team collaboration through consistent updates and open communication channels.
- Optimized operational workflows through implementation of systematic documentation practices and ensured timely accuracy of records.
- Organized and cataloged materials to enhance operational efficiency.
- Orchestrated coordination of departmental operations to ensure adherence to established correctional standards.
- Developed and implemented comprehensive training initiatives to enhance operational effectiveness within correctional facilities.
- Oversaw scheduling and resource allocation initiatives to optimize operational efficiency during peak periods.
- Facilitated conflict resolution strategies among team members to strengthen team dynamics.
- Directed development of innovative rehabilitation programs aimed at significantly reducing recidivism rates.
- Guided junior staff in developing expertise in correctional management and improving operational efficiency.
- Systematically entered data to ensure accuracy in reporting and documentation tracking.
- Cultivated a collaborative work environment through regular communication and progress tracking initiatives.
- Streamlined interview scheduling and oversaw onboarding processes to optimize recruitment efficiency.
- Directed task delegation based on thorough assessment of team members' skills and expertise.
- Assisted in managing recruitment processes and supporting staff development. Helped establish and monitor performance goals. Aided in conducting performance evaluations and managing salary adjustments for team members.
- Implemented strategic project management methodologies to overcome challenges and enhance team efficiency.
- Oversaw administrative support staff, delegating tasks to enhance operational efficiency.
- Managed logistics coordination for materials and catering to optimize internal and client-focused meetings.
- Oversaw comprehensive case management services for diverse client populations.
- Formulated tailored service plans through comprehensive client assessments and needs analysis.
- Orchestrated multidisciplinary team meetings to strengthen collaboration and optimize care coordination.
- Championed client rights to secure access to essential services and support systems.
Community Case Manager
Prairie View, Ember Hope
Newton, KS
06.2021 - 04.2022
- Executed comprehensive assessments of clients' social, financial, medical, and environmental conditions.
- Formulated comprehensive individualized service plans to enhance patient care throughout the continuum.
- Collaborated with treatment team and community agencies to secure essential resources and services.
- Facilitated communication with treatment team supervisors, probation and parole officers, and agency representatives to coordinate services effectively.
- Monitored case progress and assisted in completing necessary documentation and action forms.
- Facilitated treatment staff in identifying and resolving case issues to enhance client service delivery.
- Executed additional responsibilities as delegated by management.
Operation Manager
Allied Universal
Van Nuys, CA
05.2016 - 06.2021
- Formulated comprehensive security strategies to enhance organizational safety while assessing employee performance and facilitating professional growth.
- Oversaw collaboration with multiple third-party service providers to ensure seamless and effective security operations.
- Monitored network activity to enhance security measures against unauthorized access and usage.
- Engaged with vendors and tracked performance indicators to optimize operational processes.
- Facilitated various tasks aimed at supporting team goals and improving operational workflows.
- Performed in-depth evaluation of information security program elements to uncover weaknesses and support continuous improvement efforts.
- Oversaw vendor partnerships providing information security services to uphold and enhance service-level agreements.
- Developed and implemented security strategies to ensure safety and regulatory compliance for in-region internal events.
- Established and maintained robust security protocols to ensure the safety of organizational resources.
- Directed and coordinated on-site management to ensure effective incident response in high-pressure situations.
- Implemented security measures to uphold compliance standards and initiated investigations for escalated issues.
- Implemented strategies to ensure adherence to service level agreements (SLAs), enhancing efficiency in incident response and investigations.
- Led implementation of security initiatives aimed at enhancing safety and customer satisfaction.
- Streamlined workflows to bolster efficiency and support cross-departmental operations.
- Facilitated collaboration among diverse teams to drive process enhancements aimed at achieving operational excellence.
Education
Bachelor of Science - Sociology
California State University Northridge
Northridge, CA05.2019
Skills
- Identified root causes and implemented creative approaches to enhance operational efficiency
- Cultivated proficiency in navigating and thriving within fast-paced, changing settings
- Monitors and verifies comprehensive completion of development tests and documentation, ensuring adherence to deadlines
- Delivered thorough documentation by producing commented code, maintaining problem status information, and developing functional specifications and design documents to enhance project clarity
- Leveraged expertise in Microsoft Office to optimize workflows and improve team collaboration
- Facilitated ongoing communication of expectations and delivered comprehensive performance evaluations to enhance team development
Certification
- Crisis Prevention Intervention (CPI)
- CPR/AED/First Aid
- MOAB( Management of aggressive behavior)
Timeline
Corrections Coordinator
Sedgwick County Department of Corrections
04.2022 - 04.2024
Community Case Manager
Prairie View, Ember Hope
06.2021 - 04.2022
Operation Manager
Allied Universal
05.2016 - 06.2021
Bachelor of Science - Sociology
California State University Northridge