JOSELIN BARTON
Houston
Summary
Bilingual ,English, and Spanish with ten years in Medical front office Receptionist. Twenty three years in customer service experience. Able to work under pressure and meet deadlines. Highly experienced in a management position with ability to promote a customer friendly environment by utilizing exceptional service behavior in interaction with customer's and staff. Work effectively in groups. Superior organizational and communication skills, both written and oral. Ability to work with a wide variety of people from different cultural and ethnic groups.
Overview
23
23
years of professional experience
Work History
Sr. Patient Services Rep.
Houston Methodist Hospital
11.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
- Balanced deposits and credit card payments each day.
- Verified patient insurance eligibility and entered patient information into system.
Ambulatory Service Representative II
Texas Children's Hospital- West
07.2022 - 11.2022
- Place Rx orders on Epic
- Performs patient registration procedures per department process
- Obtains and verifies patient demographic data for each encounter
- Confirms patient appointments, verifying patient demographics and insurance information
- Enters, batches, and reconciles charges daily
- Provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents
- Communicate effectively with therapist on patients schedule and Plan of Care
Front Office Specialist I
Texas Children’s Pediatrics
01.2020 - 07.2022
- Handle external referrals
- Communicate with therapy companies to accommodate patients with ST, PT, OT and ABA therapy and authorizations
- Answering high volumes of calls
- Making and cancelling appointments for Doctor’s and Social Workers
- Greet, register and check in patient’s upon arrival, confirming patient’s appointments
- Collect co-pays, help patient’s set up My Chart
- Communicate effectively with FOS, Manager and Doctor’s
- Event organizing
- In charge of inventory count at the end of the day
- Ordering circulation for patients
- Handled incoming faxes and ensuring all proper documents get uploaded into Media Manager
- Complete charge review, claim edit and registration work queues by the end of the day
- Train incoming front office staff, Team Lead, Super User and help manager with daily tasks.
- Template builder
Administrative Assistant
Prologistix, Temp Agency, Veritiv Corporation
08.2018 - 02.2019
- Perform administrative duties including answering phones, mail sorting and data entry
- Assist in planning, promoting and organizing company activities
- Make travel arrangements, Handle payroll, Scanning and uploading documents into the system.
Verification Coordinator / Check out / Front Desk
Village Family Practice LLC
11.2015 - 05.2018
- Responsibilities include verifying insurance eligibility and coordination of benefits, prior authorizations, collecting co pay’s
- Assist front desk check in and check out
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled payment transactions through check, cash, credit cards and phone
- Benefit resolution and troubleshooting
- Serve as a translator between doctor and non-English speaking patients
- Patient medical history maintenance
- Patient scheduling
- Billing inquiries and claim processing
- Trained new employees.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Customer Service Representative
Si Environmental LLC
12.2014 - 09.2015
- Provide and explained water bill information with high degree of efficiency and effectiveness to English / Spanish customers
- Conducted in-house research involving intra-departmental communications in order to troubleshoot customer's inquiries and complaints
- Required a good understanding of work related business standards and operational functions allowing for more effective dissemination of information giving way to reduce “call-backs” and an increase in customer satisfaction
- Effective & efficient understanding and use of industry standard software and communications
- Maintain a high degree of positive demeanor and calm in a high paced goal oriented work environment
- Payment processing via check by phone and credit cards.
Legal Assistant / Collector
Linebarger, Googan, Blair & Sampson. LLP
03.2006 - 03.2014
- Handled multifaceted clerical task, data entry records management and heavy volume Spanish and English calls to provide information in regards collections letters sent out to patrons
- Coordinated client communications, maintained database and ensured the delivery of premium services to in house attorneys
- Performed litigation maintenance & updates, e.g
- Coding judgments, and initiating lawsuits cases files utilizing Oracle software.
Receptionist / Unit Clerk
Harris County Hospital District, Ben
03.2001 - 10.2005
- Documented patient services
- Interacted with medical personnel and hospital administration in a high volume environment
- Performed data entry, filing, charting, records management, coding and ordering patient services for lab work and other medical services
- Serve as a translator between patients, Doctors and Nurses.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Education
Nursing, Arts
Houston Community College
Houston, TexasSkills
- Microsoft Office Suite - Word, Excel, PowerPoint, Access and Windows
- Alpha and Numeric filing
- Operate xerox machine
- Knowledge of Athena, Next-Gen & Epic
- Typing 60 wpm
- Medical terminology
- Employee timesheet processing
- Medical office support expertise
- Conflict resolution
- Outlook
- Time Management
- Customer service
- Detailed oriented
- Self starter/ Team-oriented
Timeline
Sr. Patient Services Rep.
Houston Methodist Hospital
11.2022 - Current
Ambulatory Service Representative II
Texas Children's Hospital- West
07.2022 - 11.2022
Front Office Specialist I
Texas Children’s Pediatrics
01.2020 - 07.2022
Administrative Assistant
Prologistix, Temp Agency, Veritiv Corporation
08.2018 - 02.2019
Verification Coordinator / Check out / Front Desk
Village Family Practice LLC
11.2015 - 05.2018
Customer Service Representative
Si Environmental LLC
12.2014 - 09.2015
Legal Assistant / Collector
Linebarger, Googan, Blair & Sampson. LLP
03.2006 - 03.2014
Receptionist / Unit Clerk
Harris County Hospital District, Ben
03.2001 - 10.2005
Nursing, Arts
Houston Community College
Similar Profiles
LUZ FUENTESLUZ FUENTES
Phlebotomy Student at Houston Methodist Hospital – The Woodlands, TXPhlebotomy Student at Houston Methodist Hospital – The Woodlands, TX
Yenely CarpenterYenely Carpenter
Sterile Processing Technician at Houston Methodist HospitalSterile Processing Technician at Houston Methodist Hospital
Chasady MoreauChasady Moreau
Sr. Scheduler at Houston Methodist HospitalSr. Scheduler at Houston Methodist Hospital
Pamela Mattox BlackmonPamela Mattox Blackmon
Manager Case Management and Social Work Department at Houston Methodist HospitalManager Case Management and Social Work Department at Houston Methodist Hospital
Henry LamHenry Lam
Warehouse Associate at UPSWarehouse Associate at UPS