Summary
Overview
Work History
Education
Skills
Zip
City
Certification
Timeline
Generic

Joselin Cordero

Little Elm

Summary

I am seeking a position as a Customer Service Representative in the state of Texas. Customer support is part of my experience and my passion to support the customer in need. My commitment is focused on a highly performance management in high volume of inbound and outbound calls on a daily basis. Support customers to keep them on their comfort zone, seeking always to heard them and solved any problem, following the line of the assistance until their needs are satisfied. More than 3 years of professional experience in problem-solving, teamwork, project management, fast-paced environment and business operations. Effective communicator with practice leading teams and working solo.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Early Stage Collector

Tricolor Auto Group LLC
11.2023 - 01.2024
  • Maintained certain metrics weekly and monthly, focused on high volume inbound and outbound calls
  • Maintenance all customer accounts currents, provide detailed information to customers regarding their account balances
  • Delivering exceptional customer service experience.

Customer Service/ Sales Team Member Agent

State Farm
Dallas, TX
06.2023 - 09.2023
  • Respond to customer inquiries and support requests using multiple channels of communication
  • Answer incoming calls regarding product issues, claim status and general concerns
  • Create detailed claim reports, or provide exchange/refund.

Customer Service Representatives

JointHomeServices
Richardson, TX
01.2017 - 03.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Diploma -

Instituto Experimental Unidad Educativa Simon Bolivar APUCITO
08.2014

Skills

  • Microsoft Word
  • Excel
  • Detail Oriented
  • Management
  • Customer support
  • IDMS by DealerSocket
  • Ituran
  • Five9
  • Account Reviews
  • Collections Process Improvement
  • Collections Regulatory Guidelines

Zip

75068

City

Little Elm

Certification

  • Property and Casualty License- General Lines.

Timeline

Early Stage Collector

Tricolor Auto Group LLC
11.2023 - 01.2024

Customer Service/ Sales Team Member Agent

State Farm
06.2023 - 09.2023

Customer Service Representatives

JointHomeServices
01.2017 - 03.2021

Diploma -

Instituto Experimental Unidad Educativa Simon Bolivar APUCITO
Joselin Cordero