Joselin Hamilton
Winnebago,IL
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Interested in applying customer service skills to American Eagle Outfitters.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service/Key Holder
Snyder’s Pharmacy
07.2019 - 08.2022
- Assisted with purchases, locating items and prices
- Opened and closed store at beginning or end of shifts
- Trained new team members in cash register operation, stock procedures, and customer service
- Balance cash drawer at end of each shift.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Science - Animal Science – Production
Southern Illinois University
Carbondale, IL05.2024
Skills
- Ability to Handle Multiple Tasks in Fast-paced Environment
- Cash Register Operations
- Time Management
- Work Prioritization
- Problem Anticipation and Resolution
- Organize Inventory
- Exceptional Telephone Etiquette
- Attention to Detail
Certification
Companion Animal Nutrition Certificate In Progress
Timeline
Cashier/Customer Service/Key Holder
Snyder’s Pharmacy
07.2019 - 08.2022
Bachelor of Science - Animal Science – Production
Southern Illinois University
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