Lia Washington
Summary
Customer Service Representative with over 5 years of experience in healthcare settings, adept at managing patient inquiries and enhancing satisfaction through effective communication and organizational skills. Proficient in healthcare procedures and scheduling software, ensuring streamlined operations and improved patient care. Committed to fostering a supportive environment, leveraging digital proficiency and conflict resolution skills to elevate customer service delivery.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fresenius Medical Care
08.2015 - 03.2018
- Addressed patient inquiries, ensuring clear communication and satisfaction
- Managed schedules, reducing wait times and improving appointment adherence
- Accurately recorded vital signs, aiding precise patient assessments
- Monitored treatment responses, enhancing care quality and safety
Customer Service Representative
Fresenius Medical Care
08.2015 - 03.2018
- Addressed patient inquiries, ensuring clear communication and satisfaction
- Managed schedules, reducing wait times and improving appointment adherence
- Accurately recorded vital signs, aiding precise patient assessments
- Monitored treatment responses, enhancing care quality and safety
Customer Service Representative
Quik Travel Staffing
06.2015 - 07.2015
- Improved staffing processes, enhancing team efficiency and collaboration
- Worked with healthcare teams to improve patient care quality
- Managed staffing logistics across dialysis centers, boosting operations and patient satisfaction
- Implemented process improvements, enhancing treatment quality and facility efficiency
Customer Service Representative
Foundation Medical Staffing
04.2015 - 05.2015
- Managed dialysis tasks, enhancing patient comfort and efficiency
- Boosted patient satisfaction with empathetic care
- Adapted protocols to improve care quality and operations
- Built strong patient relationships, streamlining processes
Customer Service Representative
Fresenius Medical Care
08.2013 - 04.2015
- Scheduled patients, managed records, ensured compliance, boosting clinic efficiency
- Administered Heparin, monitored reactions, reported to nurses, enhancing patient care
- Conducted evaluations, documented vitals, performed cannulation, ensuring treatment safety
- Implemented rigorous data entry protocols, ensuring accurate patient records and minimizing errors in documentation
Education
High School Diploma -
Killeen High School
Killeen, TX05.2007
Skills
- Excellent Customer Service and Communication Skills
- Knowledge of Medical Terminology and Healthcare Procedures
- Ability to Handle Sensitive and Confidential Information With Professionalism
- Proficient in Using Healthcare Information Systems and Scheduling Software
- Digital Proficiency in Navigating Web-Based and E-Commerce Specific Software Applications
- Office Suites
- Instant Messaging
- Internet Searches
- Strong Organizational and Multitasking Abilities in a Fast-Paced Environment
- Empathetic and Patient-Focused Approach to Customer Service
- Ability to Prioritize and Manage Multiple Tasks in a Fast-Paced Environment
- Strong Problem-Solving and Conflict Resolution
- Detail Oriented With a Focus on Accuracy
- WPM 35
- Written Communication
- Verbal Communication
- Problem Solving
- Team Collaboration
- Customer Service
Timeline
Customer Service Representative
Fresenius Medical Care
08.2015 - 03.2018
Customer Service Representative
Fresenius Medical Care
08.2015 - 03.2018
Customer Service Representative
Quik Travel Staffing
06.2015 - 07.2015
Customer Service Representative
Foundation Medical Staffing
04.2015 - 05.2015
Customer Service Representative
Fresenius Medical Care
08.2013 - 04.2015
High School Diploma -
Killeen High School
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