Joselin Montoya
Charlotte,NC
Summary
Dynamic swim instructor with a proven track record at Mecklenburg County Park and Recreation, excelling in customer service and inclusive teaching methods. Recognized for enhancing student confidence and performance through creative lesson plans and effective feedback. Certified in CPR, I bring adaptability and professionalism to every interaction, ensuring a safe and engaging environment for all.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Swim Instructor
Mecklenburg County Park and Recreation
Charlotte, NC
03.2024 - Current
- Developed and implemented swim lesson plans tailored to diverse age groups and skill levels.
- Conducted safety briefings and ensured compliance with aquatic safety standards.
- Mentored junior instructors, enhancing teaching techniques and fostering team collaboration.
- Assessed swimmers' progress and provided feedback to optimize performance improvement.
- Increased student confidence and performance through consistent encouragement and constructive feedback.
- Demonstrated commitment to excellence by consistently receiving high satisfaction ratings from both students and parents alike.
- Instructed diverse groups in swimming techniques and water safety principles.
Cashier
Bass Pro Shops
Charlotte, NC
08.2023 - 02.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring high-quality service.
- Maintained accurate cash drawer, performing regular reconciliations.
- Collaborated with team members to enhance overall customer experience.
- Educated customers on store promotions and loyalty programs effectively.
- Handled returns and exchanges in accordance with store policies.
Lifeguard
Mecklenburg County Park and Recreation
Charlotte, NC
03.2021 - 07.2022
- Monitored pool areas for safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and rescue techniques.
- Educated patrons on pool rules and safety measures effectively.
- Maintained cleanliness of facilities, ensuring a safe environment for all visitors.
- Assisted in training new lifeguards on policies and emergency protocols.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Julius L Chambers High School
Charlotte, NC06.2023
Skills
Customer service
Patience and empathy
Child supervision
Creative thinking
Professionalism and punctuality
Adaptability and dependability
Inclusive teaching methods
Certification in CPR
First aid proficiency
Verbal and written communication
Bilingual
Certification
Cpr
First Aid
Aed
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Swim Instructor
Mecklenburg County Park and Recreation
03.2024 - Current
Cashier
Bass Pro Shops
08.2023 - 02.2024
Lifeguard
Mecklenburg County Park and Recreation
03.2021 - 07.2022
High School Diploma -
Julius L Chambers High School