Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joseline Castelano

Warwick

Summary

Dependable and adaptable professional with extensive experience in customer service and problem-solving. Strong analytical skills contribute to identifying opportunities for service enhancements, ensuring client satisfaction and loyalty.

Service-oriented with passion for providing excellent customer service. Friendly, personable, and always professional under pressure.

Overview

8
8
years of professional experience

Work History

Telesales Specialist

Bank of America
12.2025 - Current
  • Delivered exceptional customer service through effective communication and problem-solving skills.
  • Analyzed customer feedback to identify opportunities for service improvement and product enhancements.
  • Built strong rapport with clients by identifying their needs and providing tailored solutions.


Advanced Client Solutions

Bank of America
09.2024 - 12.2025


  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Membership Advisor

The Edge Fitness Clubs
01.2024 - 08.2024
  • Developed and maintained comprehensive knowledge of membership plans and services.
  • Fostered strong relationships with members, enhancing retention through personalized support.
  • Conducted tours of facilities, showcasing amenities and encouraging membership sign-ups.

Graphic Designer

Personal Business
07.2018 - 01.2024


  • Collaborated with clients to understand design needs and deliver tailored solutions.
  • Utilized Adobe Creative Suite to produce high-quality visual content across various platforms.
  • Developed effective social media graphics that enhanced online engagement and brand presence.

Education

Bachelor of Arts - Graphic Design

Arturo Michelena University
Venezuela, Valencia
08-2018

Skills

  • Goal oriented
  • Mentoring and coaching
  • Customer service
  • Attention to detail
  • Persuasive speaking
  • Adaptability and dependability
  • Professional speaking
  • Problem-solving
  • Multitasking
  • Reliability

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Telesales Specialist

Bank of America
12.2025 - Current

Advanced Client Solutions

Bank of America
09.2024 - 12.2025

Membership Advisor

The Edge Fitness Clubs
01.2024 - 08.2024

Graphic Designer

Personal Business
07.2018 - 01.2024

Bachelor of Arts - Graphic Design

Arturo Michelena University