Joseline Lucio
Carrollton
Summary
Friendly and organized professional with over 3 years experience of supporting busy offices while providing exceptional service in fast-paced environment. Skilled in scheduling, file management, and administrative duties. Known for proven ability to rapidly learn new skills and apply them efficiently.
Overview
3
3
years of professional experience
Work History
Front Desk
Dr. Christine Chiang, OD
Plano, TX
03.2024 - Current
- Greet patients warmly, go through intake process efficiently to ensure accurate information is obtained.
- Perform front desk operations by scheduling appointments, processed insurance information and managed medical records.
- Interpreted for Spanish speaking patients during comprehensive eye exams, assisting the optometrist in testing process, history taking, and prescription finalization.
- Prepare patients efficiently for comprehensive eye exams by performing preliminary testing to ensure patient flow.
- Coordinate directly with specialists to pass along necessary exam files to ensure referral process goes smoothly.
- Take a collaborative approach to these tasks by shifting responsibility with my colleague during high-volume periods.
Office Administrator
NTA Taekwondo
Colleyville, TX
03.2023 - 08.2023
- Welcomed patrons and walked them through the check-in process while also explaining company policy.
- Managed phone calls and correspondence and directed them as needed.
- Assisted other staff members when needed.
- Managed appointments for other staff members.
- Stepped in and assisted by working with students on their daily tasks when needed.
Front Desk
Twinkle Star Dance Academy
Frisco, TX
11.2022 - 03.2023
- Welcomed patrons to front desk and engaged in friendly conversation while conducting check-in process.
- Manage and update student enrollment and schedules using Studio Director.
- Consult with prospective clients and inform them on the classes offered at the studio.
- Explained policies and procedures to new and prospective clients
- Maintained client accounts and their personal financial information.
Education
Bachelor - Criminal Justice
University of North Texas
Denton, TX05.2027
High School Diploma -
Hebron High School
Carrollton, TX05.2022
Skills
- Excellent listener
- Friendly, courteous, & service oriented
- Quick learner
- Work well under pressure
- Handle multi-line phone calls
- Solid written & verbal communicator
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk
Dr. Christine Chiang, OD
03.2024 - Current
Office Administrator
NTA Taekwondo
03.2023 - 08.2023
Front Desk
Twinkle Star Dance Academy
11.2022 - 03.2023
Bachelor - Criminal Justice
University of North Texas
High School Diploma -
Hebron High School