Joseline Macias
Adelanto,CA
Summary
Committed individual seeking to gain experience with a reputable company where I can contribute my skills and learn valuable work experience.
Compassionate and observant Supervised Visitation Monitor with proven ability to complete tasks efficiently and productively. Specialized in ensuring safe environments, facilitating positive interactions between children and non-custodial parents, and maintaining detailed documentation of all visits. Excel in communication, empathy, and problem-solving skills, ensuring each visitation is conducted with utmost care and professionalism.
Overview
6
6
years of professional experience
Work History
Supervised Visitation Monitor
A New Beginning Visitation Center
04.2024 - Current
- Reported any unusual behavior or incidents during visitation sessions to supervisor.
- Participated in training programs related to supervised visitation monitoring.
- Ensured compliance with all court orders related to supervised visitation sessions.
- Maintained logs of visitations, including duration, activities, and other details as required by agency policy.
- Facilitated visits between children and their non-custodial parent in a supervised setting.
- Advised custodial parents on proper procedures for supervised visits.
- Collaborated with social workers, attorneys, and other professionals involved in the case.
- Answered telephones, directed calls, and took messages.
Clerical Worker
A New Beginning Adoption Agency
Hesperia
01.2024 - Current
- Typed, formatted and edited correspondence and other documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Organized and filed documents, both physically and electronically.
- Completed and emailed invoices.
RFA Trainer
A New Beginning Foster Family Agency
Hesperia, CA
09.2021 - Current
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Documented all training activities including attendance records, feedback forms, surveys.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Followed training regimen provided by County of San Bernardino to train Resource parents through the Resource Parent Approval Process.( In Home)
Visitation Monitor
A New Beginning Foster Family Agency
Hesperia, California
01.2021 - Current
- Taking notes of events occurred during visitation
- Adhered to confidentiality guidelines regarding client information at all times.
- Assisted in facilitating communication between parents and children to promote positive relationships.
- Monitored the activities of the children to ensure their safety and well-being.
- Assisted with transportation for children to and from visitation sites as needed.
- Answered telephones, directed calls, and took messages.
Clerical/ Office Manager
A New Beginning Therapeutic Solutions Counseling Center
Hesperia, CA
01.2021 - Current
- Responded to customer inquiries via phone or email in a professional manner.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with insurance companies regarding payment options for therapy services.
- Provided assistance with additional tasks as needed or requested by management.
- Scheduled and confirmed appointments.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Answered telephones, directed calls, and took messages.
Clerical
A New Beginning Foster Family Agency
Hesperia
01.2019 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked closely with social workers and other professionals involved in a child's life while they are in the system.
- Monitored visitation schedules between birth parents and their children in foster care.
- Responded to online or telephone requests for information and assistance.
- Updated and maintained databases with current information.
- Answered telephones, directed calls, and took messages.
Education
Graduate -
Mojave River Academy
01.2017
Skills
- Interpersonal Skills
- Adaptability
- Determination
- Work Ethic
- Empathy
- Compassion
- Optimism
- Bilingual Communication
- Child Care
- Safety Awareness
- Customer service
- Training facilitation
- Multitasking
Timeline
Supervised Visitation Monitor
A New Beginning Visitation Center
04.2024 - Current
Clerical Worker
A New Beginning Adoption Agency
01.2024 - Current
RFA Trainer
A New Beginning Foster Family Agency
09.2021 - Current
Visitation Monitor
A New Beginning Foster Family Agency
01.2021 - Current
Clerical/ Office Manager
A New Beginning Therapeutic Solutions Counseling Center
01.2021 - Current
Clerical
A New Beginning Foster Family Agency
01.2019 - Current
Graduate -
Mojave River Academy