Joseline Muhimpundu
Portland,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Danville Services Of Oregon
09.2022 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
Refugee & Immigrant Family Strengthening (RIFS) Domestic Violence Advocate
Immigration and refugee community organization
03.2022 - 09.2023
- Conducted regular safety audits of facilities and procedures, maintaining a secure environment for staff and clients alike.
- Maintained detailed case records, contributing to efficient communication among team members and effective coordination of client care.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Supported clients with groceries and personal items they needed for their family
- Managed approximately 15 incoming calls
Refugee & Immigrant Family Strengthening (RIFS) Program Assistant
Immigration and refugee community organization
01.2022 - 03.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with planning and coordinating day-to-day and special program activities.
- Maintained confidentiality of information regarding clients and company.
- Created and updated records and files to maintain document compliance.
- Assisted in grant writing efforts, securing additional funding for program expansion and improvements.
Personal Care assistant
Assisted Living At Summerplace
06.2021 - 09.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Volunter/Capstone Refugee and Immigrant Yout
Portland State University
03.2021 - 06.2021
- This was a 6-credit, senior capstone and community-based learning course that I completed at Portland state university
- This course provided me with the opportunity to practice everything that I attained in my undergraduate and apply it in the real world.
Receptionist
Diversity & Multicultural Student Services
09.2017 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Teachers Assistant
Parklane Elementary School
06.2015 - 08.2015
- Supported student learning objectives through personalized and small group assistance.
- Handed out classroom materials, like pencils, paper, and crayons.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
Volunteer
Portland Rescue Mission
01.2015 - 02.2015
- Enhanced the overall homeless shelter experience by providing warm meals and a welcoming environment for guests.
- Provided compassionate support and guidance, helping guests navigate available community resources.
- Created a sense of community within the shelter by fostering a supportive and inclusive environment for all guests.
- Developed meaningful relationships with guests, fostering trust and open communication between staff and residents.
Customer Service Associate
The Rebuilding Center
06.2014 - 09.2014
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
- Educated customers on special pricing opportunities and company offerings.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma -
Roosevelt High School
Portland, OR06.2017
Bachelor of Arts - Political Science
Portland State University
Portland, OR06.2021
Skills
- Victim advocacy
- CPR
- Problem Solving
- Customer Service
- Critical thinking
- Software
- Teamwork
- Writing
Languages
kirundi
Native or Bilingual
Swahili
Full Professional
Timeline
Direct Support Professional
Danville Services Of Oregon
09.2022 - Current
Refugee & Immigrant Family Strengthening (RIFS) Domestic Violence Advocate
Immigration and refugee community organization
03.2022 - 09.2023
Refugee & Immigrant Family Strengthening (RIFS) Program Assistant
Immigration and refugee community organization
01.2022 - 03.2022
Personal Care assistant
Assisted Living At Summerplace
06.2021 - 09.2021
Volunter/Capstone Refugee and Immigrant Yout
Portland State University
03.2021 - 06.2021
Receptionist
Diversity & Multicultural Student Services
09.2017 - 01.2020
Teachers Assistant
Parklane Elementary School
06.2015 - 08.2015
Volunteer
Portland Rescue Mission
01.2015 - 02.2015
Customer Service Associate
The Rebuilding Center
06.2014 - 09.2014
High School Diploma -
Roosevelt High School
Bachelor of Arts - Political Science
Portland State University