Summary
Overview
Work History
Education
Skills
Timeline
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Guadalupe Altamirano Gutierrez

Memphis,TN

Summary

Practical and competent Bilingual Holistic Support specialist ICM for PC at World Relief Memphis, Assisting clients to make goals and reach self-sufficiency in the resettlement at USA. Primary working with medical navigations, SSI, reapplying to DHS for benefits, and more. previous job as Crime Advocate with 8 years of experience providing advocacy in the local Government. Sound knowledge of community resources and justice system. Maintained positive working environment and empathetic approach to victims of all crimes. Primary specialization on violent crime like, Homicides, rapes, human traffic, aggravated assault, sexual assault, domestic, violence and more. Assisting clients with Emergency services, Orders of protection, crisis intervention, and doing referrals , work along with several community parnes local, State, Federal , including several consulates. Accompaniment at courts and doing appeals.

Overview

24
24
years of professional experience

Work History

Holistic Support Specialist

World Relief Memphis
03.2023 - Current


  • Provide direct client care and case management to refugee and immigrant caseload
  • Enroll clients into relevant programs including completing assessments and developing service plans to track progress of goal achievement
  • Assist clients in accessing community resources
  • Provide orientation on various life skills topics (budgeting, paying rent/utilities, riding the bus, scheduling medical appointments, etc.)
  • Encourage participants to work towards self-sufficiency and early employment (if applicable)
  • Work to ensure client enrollment to public benefits (as applicable), enrollment in ESL classes, and encourage clients to engage in further integration programs and legal services.
  • Perform home visits and evaluations to identify and address barriers to successful resettlement and integration during service period
  • Operate as a cultural broker between volunteers, church groups, service providers and refugees.
  • Actively work toward the mission of World Relief to empower the local church through engagement of local churches and volunteers
  • Maintain regular communication with clients through phone calls, emails, and office visits.
  • Maintain and complete detailed and accurate records of client files, case notes, and reporting records and submit monthly program reports in compliance with state and federal funding partners.
  • Participate in staff meetings, ongoing training, and other staff development opportunities


Bilingual Crime Victim Advocate

Shelby County Government Community Service Agency
08.2015 - 11.2022
  • Supported victims, family members and witnesses through law enforcement, healthcare, and social services.
  • Constructed referral list of agencies and community resources for victims' to provide aftercare services.
  • Provided comprehensive assessment, goal setting, and service plans.
  • Accompanied clients to court to clarify processes and procedures.
  • Developed safety plans to meet victims' assessment of need.
  • Collected statistical data and updated documentation to maintain client records.
  • Attended interagency meetings and networked to create community partnerships.
  • Coordinated referrals, individual and group counseling to meet victim service standards.

Spanish Tutor

Language Site Services.
08.2014 - 05.2015
  • Instructed students on Spanish grammar, pronunciation, spelling, vocabulary, composition and dialogue.
  • Taught pronunciation tactics, introduced essential words, and conducted reading drills.
  • Created fun and challenging lesson plans to help students enjoy learning process.
  • Used multimedia materials to engage students and encourage active learning.
  • Helped students raise grades with comprehensive support for conversational, reading comprehension and oral expression Spanish-language abilities.
  • Built vocabulary through drill, real-time interaction and language lab techniques.

Titular Attorney

Guzman Atorney Firm
01.2000 - 01.2004
  • Managed complex caseloads effectively by prioritizing tasks and keeping organized records of case materials.
  • Developed strong working relationships with opposing counsel, fostering a collaborative environment for dispute resolution.
  • Researched and interpreted laws, rulings and regulations to advise clients on business and legal transactions.
  • Developed strategies to resolve cases in client's best interest.
  • Participated in mediation sessions leading to cost-effective resolutions without resorting to lengthy trial procedures.
  • Provided legal counsel to clients on diverse business, financial and civil matters.
  • Developed legal strategies to protect client interests and resolve disputes.
  • Filed timely case pleadings to meet firm deadlines.
  • Negotiated settlements of disputes and litigation.
  • Represented clients in civil litigation, criminal proceedings and appeals in state and federal courts.

Education

Bachelor Degree in Law (Labor, Tax Collecting, M

CETU/IAMP
Mexico, ME
02.2003

Skills

  • Conflict Resolution
  • Client Interviewing
  • Privacy and Confidentiality
  • Community Partnerships
  • Data Integrity
  • Community Outreach Programs
  • Victim Advocacy
  • Critical Thinking
  • Emotional Support
  • Child Abuse and Neglect Identification
  • Compassionate Care
  • Caseload Management

Timeline

Holistic Support Specialist

World Relief Memphis
03.2023 - Current

Bilingual Crime Victim Advocate

Shelby County Government Community Service Agency
08.2015 - 11.2022

Spanish Tutor

Language Site Services.
08.2014 - 05.2015

Titular Attorney

Guzman Atorney Firm
01.2000 - 01.2004

Bachelor Degree in Law (Labor, Tax Collecting, M

CETU/IAMP

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Guadalupe Altamirano Gutierrez