Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicolette Metropulos

Nicolette Metropulos

Phoenix,AZ

Summary

Dynamic hospitality professional with extensive experience in serving & bartending. Skilled in customer service, multitasking, and crisis management, with a strong focus on teamwork and adaptability. Dedicated to creating memorable guest experiences and consistently delivering exceptional service in fast-paced environments. Reliable, results-driven, and committed to maintaining the highest standards of performance and satisfaction.

Overview

2026
2026
years of professional experience

Work History

Holistic Wellness Instructor

Embrace Yoga Studio & Potawatomi Community Center
01.2023 - Current
  • Lead group classes with a focus on creating a welcoming, engaging, and supportive environment; adapt instruction to meet diverse needs and ensure participant satisfaction.
  • Provide personalized attention and clear communication to enhance safety, accessibility, and overall positive client experience.

Trauma Informed Care Practitioner

Self-Employed
01.2020 - Current
  • Provide trauma-sensitive support through active listening, clear communication, and personalized strategies to foster comfort, safety, and trust.
  • Create welcoming environments that encourage resilience, positive experiences, and a sense of care for individuals from diverse backgrounds.

Marketing & Brand Growth Strategist

Self Employed
2018 - Current
  • Develop and implement marketing strategies to increase brand visibility, engagement, and awareness across digital and in-person channels.
  • Create compelling social content, manage campaigns, and analyze performance metrics to optimize results while building strong relationships to drive brand growth.

Server & Bartender

Nick’s Hodag Lanes / Sayner Pub
2024 - Current
  • Serve food and beverages, craft cocktails, and provide attentive table service while anticipating guest needs, resolving concerns promptly, and ensuring a positive, memorable dining experience.
  • Maintain a clean, organized, and welcoming environment by upholding health, safety, and sanitation standards, while supporting a smooth, team-oriented service flow in a fast-paced bar/restaurant setting.

Behavioral Childcare Specialist

Private Family
01.2019 - 01.2023
  • Supported children with behavioral and developmental needs by providing individualized care, structure, and positive reinforcement.
  • Created safe, nurturing environments while communicating effectively with families and adapting to changing needs.

Barista

Dutch Bros
2018 - 2020
  • Delivered fast, friendly customer service in a high-volume environment while preparing custom drinks quickly and accurately.
  • Handled cash and credit transactions with accuracy while building strong customer rapport and encouraging repeat business.

Education

Bachelor of Arts - Psychology, Minor in Human Services

University of Nevada, Las Vegas

Skills

  • Customer service & guest relations
  • Food & beverage knowledge
  • Multitasking & time management
  • Collaborative teamwork
  • POS systems & cash handling
  • Conflict resolution
  • Maintaining clean & organized workspaces

Timeline

Holistic Wellness Instructor

Embrace Yoga Studio & Potawatomi Community Center
01.2023 - Current

Trauma Informed Care Practitioner

Self-Employed
01.2020 - Current

Behavioral Childcare Specialist

Private Family
01.2019 - 01.2023

Bachelor of Arts - Psychology, Minor in Human Services

University of Nevada, Las Vegas

Marketing & Brand Growth Strategist

Self Employed
2018 - Current

Server & Bartender

Nick’s Hodag Lanes / Sayner Pub
2024 - Current

Barista

Dutch Bros
2018 - 2020

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