Joseline Nguyen
Tigard
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Effective at supporting team needs with high-quality code, subject matter expertise, and collaboration skills. Skilled programmer and complex problem-solver experienced in data analytics and report writing.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
Maple Valley Memory Care
11.2023 - 02.2024
- I am proficient in behavioral assessments, group facilitation, and accurate documentation
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Sales Associate
Lowe's
04.2023 - 11.2023
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Software Developer
Songoda
08.2022 - 02.2023
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Developed software for desktop and mobile operating systems.
- Designed customized solutions for proposals to potential customers.
- Translated customer requirements into written use cases.
- Updated old code bases to modern development standards, improving functionality.
- Corrected, modified and upgraded software to improve performance.
- Coordinated deployments of new software, feature updates and fixes.
- Handled the training of new employees to make sure the project got done effectively and on time.
- Proved successful working within tight deadlines and a fast-paced environment.
- Created proofs of concept for innovative new solutions.
Data Clerk
Samsung Electronics
04.2022 - 02.2023
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Compiled data and reviewed information for accuracy prior to input
- Organized, sorted and checked input data against original documents
- Located and corrected data entry errors and reported to management
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
Food Delivery Driver
Fast Freddies
05.2019 - 02.2021
- Developed and maintained professional relations between customer, store personnel, and company.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Education
Computer Science -
Central Washington University
Ellensburg, WASkills
- Computer Science and Programming
- Compassionate client care
- Adaptability and flexibility
- Staff Management
- Attention to Detail
- Clerical Experience using Google Docs
- Customer Service and Caregiving
- Microsoft Outlook
- Data Analytics
- Software Troubleshooting
- Stock Management
- Lua
- Data Entry and Compiling Statistics
- File and Records Management
- Retail and Sales
Certification
Driver's License
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Caregiver
Maple Valley Memory Care
11.2023 - 02.2024
Sales Associate
Lowe's
04.2023 - 11.2023
Software Developer
Songoda
08.2022 - 02.2023
Data Clerk
Samsung Electronics
04.2022 - 02.2023
Food Delivery Driver
Fast Freddies
05.2019 - 02.2021
Driver's License
Computer Science -
Central Washington University
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