Stephen Bogan
Sacramento,CA
Summary
Dependable and service-oriented professional with over 12 years of experience in customer service, package security, delivery, retail, and food preparation. Proven track record of timely and efficient package delivery, customer satisfaction, and maintaining operational standards in fast-paced environments. Skilled in providing compassionate in-home care for elderly and disabled clients, with strong attention to detail, empathy, and client safety. Adaptable, hardworking, and committed to delivering high-quality service across diverse roles and industries.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Caregiver
In Home Support Services (IHSS)
Sacramento, USA
06.2024 - Current
- Provide compassionate, hands-on personal care to elderly or disabled clients in their homes, including assistance with bathing, dressing, grooming, and toileting.
- Support daily living activities such as meal preparation, feeding, medication reminders, light housekeeping, and transportation to appointments.
- Monitor and report changes in clients' physical or emotional condition to family members or healthcare professionals.
- Promote a safe, clean, and nurturing environment to enhance clients' comfort, independence, and quality of life.
- Maintain accurate documentation of services provided in accordance with IHSS guidelines.
- Build trusting relationships with clients through patience, empathy, and respectful communication.
Courier/Service Agent
FedEx Express
Sacramento, USA
09.2014 - 06.2024
- Dependable and service-focused Courier motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional.
- Scanned packages according to prescribed procedures; demonstrates proficiency in features of service and equipment.
- Ensured customers have adequate supply of FedEx materials for shipping.
- Maintained high level of customer satisfaction and adhere to a strict time sensitive schedule for completion of daily assigned tasks.
- Responsible for the Efficient Timely and Safe Delivery and Pick up of express packages.
- Loaded and unloaded trucks, vans, or automobiles in an efficient manner.
- Provided customer service by interacting with customers if they have questions and concerns.
Retail Sales Associate/Delivery Driver
AutoZone
Pacheco, USA
03.2013 - 08.2014
- Ensures assigned store tasks are completed in a timely manner.
- Operates cash registers and follows established cash handling procedures.
- Follows company policies and loss prevention procedures.
- Communicates with managers regarding customer concerns and employee matters.
- Actively engaged in developing more effective customer service skills.
- Provides honest and trustworthy advice to customers regarding the best products that fit the customers' expectations.
Prep Cook
Lone Tree Golf & Event Center
Antioch, USA
01.2012 - 02.2013
- Preparing food and cleaning work stations.
- Comply with nutrition and sanitation guidelines.
- Perform other kitchen duties as assigned.
- Prepare cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep.
- Set up workstations and ingredients so that food can be prepared according to recipes.
- Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out trash.
Education
Computer Science -
Los Medanos College
Pittsburg, CASkills
- Route Driving
- Fall prevention
- Planning
- Computer Literacy
- Delivery Driver Experience
- Detail Oriented
- Freight Experience
- Stocking
- Decision Making
- Safety awareness
- Mathematical Aptitude
- Computer Networking
- Critical Thinking
- Time Management
- Courier
- IT
- Package security
- Problem-Solving
- Customer Service
- Phone etiquette
- Computer Science
- Personal care home
- English
- Communication Skills
- Safe Driving
- Microsoft Office
Certification
- Computer Support Specialist, Present, Los Medanos- Certificate of Achievement Customer Support Specialist
- BSIS Guard Card, 08/01/25, 08/01/27
Personal Information
- Willing To Relocate: Sacramento, CA
- Authorized To Work: US for any employer
Timeline
Caregiver
In Home Support Services (IHSS)
06.2024 - Current
Courier/Service Agent
FedEx Express
09.2014 - 06.2024
Retail Sales Associate/Delivery Driver
AutoZone
03.2013 - 08.2014
Prep Cook
Lone Tree Golf & Event Center
01.2012 - 02.2013
Computer Science -
Los Medanos College