Stephanie Webbermissey
New York,NY
Summary
Personable and service-driven professional with extensive experience in luxury retail, hospitality, and high-end guest experiences. Expertise in cultivating authentic client relationships, anticipating unique needs, and delivering exceptional, detail-oriented service. Renowned for fostering inviting atmospheres and crafting personalized interactions that embody care, professionalism, and an unwavering commitment to excellence. A passion for enhancing client satisfaction through tailored experiences sets a standard for superior service in every engagement.
Overview
6
6
years of professional experience
Work History
Serving Captain
Chubby Cattle BBQ | New York
New York, NY
05.2025 - Current
- Supervised front-of-house operations to ensure exceptional customer experiences.
- Trained and mentored staff on service standards and menu knowledge.
- Managed reservations and optimized table turnover for efficiency.
- Collaborated with kitchen staff to coordinate timely food service delivery.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Increased sales significantly by upselling higher-end products to customers.
Sales Associate
Alo Yoga
New York, NY
10.2024 - Current
- Deliver one-on-one styling and product education to clientele in a premium lifestyle retail space.
- Build long-term customer relationships by offering tailored experiences and anticipating guest needs.
- Consistently exceed sales goals through active listening, upselling, and trend-driven recommendations.
- Maintain deep brand knowledge and represent company values with professionalism and warmth.
Nightclub & Casino Bar Manager
Caesars Entertainment
Reno, NV
05.2024 - 09.2024
- Oversaw daily bar operations, ensuring exceptional service quality and customer satisfaction.
- Provided tailored service to VIP and high-profile guests in a luxury entertainment environment, prioritizing discretion and precision.
- Coordinated and supported cocktail service teams, effectively handling simultaneous guest interactions and upholding brand standards during peak service times.
- Streamlined high-volume guest interactions by integrating charm and efficiency to ensure satisfaction.
Visual Merchandising & Buying Intern
City Chemist
Brooklyn, NY
12.2023 - 05.2024
- Developed detailed visual presentations to effectively communicate product stories and enrich customer engagement.
- Assisted in vendor negotiations to secure favorable pricing and terms.
- Designed and implemented seasonal layouts and trend integrations aimed at maximizing customer interaction and satisfaction.
- Cultivated hands-on experience in purchasing while enhancing understanding of curated retail approaches.
Cocktail Server
Caesars Entertainment
Reno, NV
12.2022 - 08.2023
- Facilitated impeccable service delivery to distinguished clientele, enhancing overall guest experience.
- Coordinated logistics and details for large party reservations and special event planning.
- Promoted premium offerings strategically to enhance guest satisfaction and increase overall revenue.
- Resolved guest complaints promptly, utilizing conflict resolution skills to enhance customer experience and loyalty.
Bartender/Server
Red Robin
Reno, NV
08.2021 - 11.2022
- Facilitated a welcoming and attentive atmosphere during peak hours to enhance customer experience.
- Applied refined problem-solving and conflict resolution techniques to enhance guest experiences.
- Executed POS system management and enforced compliance with alcohol service regulations.
Assistant Manager
The Habit Burger
Reno, NV
10.2019 - 07.2021
- Supervised daily operations and implemented training programs focused on guest service excellence and compliance with brand standards.
- Led and coordinated workflows to enhance team performance and maintain exceptional dining standards.
- Administered scheduling and inventory oversight while conducting daily cash reconciliations to maintain financial integrity.
Education
Bachelor of Business Administration - Fashion Marketing (Fashion Styling)
LIM College
New York, NY01.2026
General Studies & Leadership
Truckee Meadows Community College
Reno, NV05.2023
Skills
- Luxury Client Experience
- Upselling & Personal Styling
- Experienced with Microsoft Office applications
- Experienced with Adobe Creative Cloud tools
- CRM software proficiency
- POS software proficiency
- Product presentation expertise
- Confident speaking ability
- Collaborative communication skills
- Fast-Paced Problem Solving
- Team development
- Effective leadership
- Emotional Intelligence
- Adaptability
- Guest experience enhancement
Timeline
Serving Captain
Chubby Cattle BBQ | New York
05.2025 - Current
Sales Associate
Alo Yoga
10.2024 - Current
Nightclub & Casino Bar Manager
Caesars Entertainment
05.2024 - 09.2024
Visual Merchandising & Buying Intern
City Chemist
12.2023 - 05.2024
Cocktail Server
Caesars Entertainment
12.2022 - 08.2023
Bartender/Server
Red Robin
08.2021 - 11.2022
Assistant Manager
The Habit Burger
10.2019 - 07.2021
General Studies & Leadership
Truckee Meadows Community College
Bachelor of Business Administration - Fashion Marketing (Fashion Styling)
LIM College