OMAR BOUSQUET
Los Angeles,CA
Summary
Sales and client experience professional with 10+ years of experience across luxury retail, private hospitality, and high-volume Beverly Hills environments. Experienced in relationship-based selling, shoes and handbags, clienteling, product recommendations, and driving sales through personalized service. Proven ability to build client trust, understand individual needs, and deliver an elevated experience while performing in fast-paced, high-expectation environments.
Overview
10
10
years of professional experience
Work History
Floor Captain
BAD ROMAN
Beverly Hills, CA
- Current
- Deliver high-touch, personalized service in a fast-paced Beverly Hills environment with a strong focus on guest relationships and sales
- Drive individual sales through confident product recommendations, upselling, and an understanding of client preferences
- Serve as a senior floor presence, supporting service execution and communication between team members and leadership
- Build rapport with repeat and VIP guests while providing attentive, individualized experiences
- Support fellow team members during high-volume service to maintain consistent standards across the floor
- Handle guest concerns and special requests with discretion, professionalism, and a solutions-focused approach
Sales Advisor, Shoes & Handbags
NORDSTROM
Glendale, CA
01.2023 - 01.2026
- Drove sales across footwear and handbags through personalized recommendations and relationship-based selling
- Built and maintained client relationships by understanding individual style, needs, and purchasing preferences
- Worked toward individual and department sales goals while monitoring key performance indicators
- Increased transaction value through cross-selling and complementary product recommendations
- Maintained strong knowledge of brands, merchandise, product features, and current trends
- Supported clients throughout the full sales experience, from product selection through transaction and follow-up
- Maintained merchandising and presentation standards consistent with a premium retail environment
Events
SOHO HOUSE
West Hollywood, CA
01.2021 - 01.2023
- Delivered elevated service for private events, member experiences, and high-profile functions
- Provided discreet, highly personalized attention to members and guests in an exclusive hospitality environment
- Adapted quickly to varying event formats, client expectations, and special requests
- Collaborated with event and service teams to execute seamless guest experiences
- Built rapport with members and repeat guests while maintaining Soho House service standards
Floor Supervisor
LUCKY BRAND
Los Angeles, CA
01.2017 - 01.2020
- Supported daily sales-floor operations while leading associates in achieving individual and store sales goals
- Drove sales through personalized styling, product recommendations, cross-selling, and customer engagement
- Coached associates on selling techniques, product knowledge, customer service, and brand standards
- Monitored floor activity and supported achievement of key sales and performance metrics
- Assisted with merchandising, inventory, POS operations, opening and closing procedures, and daily store execution
- Resolved escalated customer concerns while protecting the client relationship and overall brand experience
Education
Customer Success Management (CSM), Level 1 & 2
SuccessHACKER
01-2024
Bachelor of Arts -
University of Puerto Rico
San Juan, PR06-2010
Skills
- Luxury Client Experience
- Clienteling & Relationship Building
- Handbags & Footwear
- Sales KPIs
- Upselling & Cross-Selling
- Product Knowledge
- Client Retention
- VIP Service
- POS & Transactions
- Visual Presentation
- Team Leadership
- Service Recovery
Timeline
Sales Advisor, Shoes & Handbags
NORDSTROM
01.2023 - 01.2026
Events
SOHO HOUSE
01.2021 - 01.2023
Floor Supervisor
LUCKY BRAND
01.2017 - 01.2020
Floor Captain
BAD ROMAN
- Current
Customer Success Management (CSM), Level 1 & 2
SuccessHACKER
Bachelor of Arts -
University of Puerto Rico