Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Jose Luis Castillo

Jose Luis Castillo

Eagle Pass,Texas

Summary

Experienced with coordinating processing activities to ensure smooth operations and efficiency. Utilizes organizational skills and attention to detail to maintain high standards and accuracy. Knowledge of workflow management and procedural compliance.

Overview

8
8
years of professional experience

Work History

Register Assistant

Eagle Pass Independent School District
09.2017 - 06.2018
  • Managed phone inquiries with professionalism.
  • Created accurate reproductions swiftly.
  • Maintained records of particular data.
  • Inputted information into educational database.

Clerk/Driver

Friendly Pharmacy
06.2018 - 01.2019
  • Handled inquiries and resolved issues at the front desk promptly.
  • Handled cash, credit, and digital payments with precision.
  • Managed drive-thru operations efficiently.
  • Oversaw operations of adult day care and organized delivery schedules.

Cashier

Burlington Stores, Inc.
03.2019 - 01.2020
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained organized and clean checkout areas to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Handled customer inquiries and resolved issues efficiently to ensure satisfaction.

Site Supervisor

DLP Services (Eagle Pass North Camp)
11.2022 - 10.2023
  • Monitored adherence to required dress code for workplace presence.
  • Maintained quality control to satisfy organizational and client requirements.
  • Ensured accurate data entry following incident documentation.
  • Implemented company policies to ensure compliance with workplace standards.

Security Inspector and Patrol Officer

BNSF Railway, (SOS Security, Allied Universal)
01.2020 - 09.2022
  • Executed seal removal to access railcars.
  • Inspect imported merchandise (Vehicles) from Mexico inside the railcars, and report any missing, stolen, and/or damaged items
  • Ensure proper closure of all doors and reseal them.
  • Executed patrols to locate illegal entrants.
  • Inform Border Patrol that undocumented aliens are in custody and ready to be transported

Border Patrol Processing Coordinator

U.S. Border Patrol (Uvalde, Texas Station)
10.2023 - Current
  • Receiving and processing custody of detainees; maintaining well-being of detainees outside of a secure complex; inventorying, tagging and storing detainees' personal property for tracking purposes.
  • Transporting detainees to proceedings and medical facilities, which may require operating a passenger shuttle bus.
  • Communicating in the Spanish language; maintaining contact with other sectors, stations, agencies and foreign consulates and making arrangements for removal procedures, travel and escorts.
  • Logging the status of welfare checks of occupants, conducting visual inspections of temporary holding areas and inputting information into the appropriate processing system.
  • Drafting and maintaining administrative paperwork and reports related to property, transportation, and deportation documentation.

Education

Graduate Certificate - Federal Law Enforcement

FLETC
Artesia, NM
12.2023

High School Diploma -

Eagle Pass High School
Eagle Pass, TX
06.2018

Peace Officer Certificate And TCOLE License - Law Enforcement

Southwest Texas Junior College Law Enforcement Academy
Eagle Pass, TX
05.2022

Skills

  • Bilingual (Spanish, English)
  • Computer proficiency
  • Document management
  • Data analysis
  • Order processing
  • Microsoft office
  • Documentation and recordkeeping
  • Data entry
  • Record keeping
  • Inventory control
  • Inventory management
  • Performance monitoring
  • Office equipment operation
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Organizational skills
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Reliability
  • Adaptability and flexibility
  • Professionalism
  • Adaptability
  • Software knowledge

Accomplishments

    I was recognized and requested to be awarded by one of my Supervisors in the Border Patrol Uvalde Station for providing other agents my help to identify a man who had intentions of tragficking a female juvenile in the United States. After succesfully identifying the suspect, and separating both parties, we were able to make contact with the family of the little girl and proceeded to make arrangements to send her back to Mexico with her family.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Border Patrol Processing Coordinator

U.S. Border Patrol (Uvalde, Texas Station)
10.2023 - Current

Site Supervisor

DLP Services (Eagle Pass North Camp)
11.2022 - 10.2023

Security Inspector and Patrol Officer

BNSF Railway, (SOS Security, Allied Universal)
01.2020 - 09.2022

Cashier

Burlington Stores, Inc.
03.2019 - 01.2020

Clerk/Driver

Friendly Pharmacy
06.2018 - 01.2019

Register Assistant

Eagle Pass Independent School District
09.2017 - 06.2018

High School Diploma -

Eagle Pass High School

Peace Officer Certificate And TCOLE License - Law Enforcement

Southwest Texas Junior College Law Enforcement Academy

Graduate Certificate - Federal Law Enforcement

FLETC

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