Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Luis Feliciano Morales

Rochester

Summary

Dedicated Customer Services Associate committed to providing high-quality services by listening to customer and responding quickly to satisfy theirs needs Strong interpersonal skills and understands best practice for dealing with difficult and challenging situations. Customer Services Representative bringing top-notch skill in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing services-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Safety and security professional with comprehensive understanding of risk management and emergency responses. Known for high standards and collaboration to achieve optimal results. Reliable in adapting to changing needs while maintaining vigilance and integrity.

Skilled safety and security professional with focus on maintaining high standards and achieving results. Experienced in risk assessment, emergency response, and ensuring compliance with safety regulations. Strong team collaborator, adaptable to changing needs, and known for reliability. Skilled in conflict resolution, threat assessment, and effective communication.

Overview

6
6
years of professional experience

Work History

Safety and Security Officer

Rochester Regional Hospital
08.2022 - Current
  • Investigated incidents thoroughly, providing detailed reports and recommendations for corrective actions.
  • Communicated effectively with employees at all levels regarding safety expectations and performance standards, fostering a culture of accountability.
  • Reduced accident rates through the implementation of comprehensive safety training programs for employees.
  • Assisted in the development of contingency plans for potential natural disasters, ensuring that proper protocols were in place to minimize damage and protect employees.
  • As a Security Officer, you patrol and protect the facility, grounds and building to preserve the peace and make employees feel safe and secure.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

CUSTOMER SERVICE ASSOCIATE

JOURNEY
10.2020 - 02.2021
  • Sales.
  • Evaluated what the customer needs to find the best options.
  • Recommend to other options for the customer to be satisfied.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

COSTUMER SERVICE ASSOCIATE

HOME DEPOT
06.2019 - 12.2020
  • Exceeded services objectives by applying proven customer services and sales best practices.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality services.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

HIGH SCHOOL -

ROCHESTER ACADEMY CHARTER SCHOOL
06.2019

Skills

  • Customer Services
  • Sales
  • Cashier
  • Taking orders for building materials
  • Paint and flooring support
  • Bilingual Spanish and English
  • Hazard identification
  • Public safety
  • Physical security
  • Security protocols
  • Crime prevention
  • Patrol procedures
  • Investigation techniques
  • Situational awareness
  • Incident reporting
  • Document preparation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Safety and Security Officer

Rochester Regional Hospital
08.2022 - Current

CUSTOMER SERVICE ASSOCIATE

JOURNEY
10.2020 - 02.2021

COSTUMER SERVICE ASSOCIATE

HOME DEPOT
06.2019 - 12.2020

HIGH SCHOOL -

ROCHESTER ACADEMY CHARTER SCHOOL
Jose Luis Feliciano Morales
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