Joselyn Andrade
Townsend
Summary
Detail-oriented financial professional with over 6 years of experience in billing dispute resolution and financial transaction review within regulated banking environments. Expertise in analyzing and reconciling financial data, implementing internal controls, and ensuring compliance with audit readiness and regulatory standards. Skilled in operational support, data entry, reporting, and customer service, with a proven track record of maintaining accurate documentation. Bilingual in English and Spanish, facilitating effective communication in diverse, high-pressure settings.
Overview
6
6
years of professional experience
Work History
Senior Claims Analyst
Bank of America
Newark
01.2022 - 01.2025
- Ensured accuracy in financial claim resolutions while maintaining compliance and quality.
- Managed a diverse caseload, consistently achieving elevated performance metrics.
- Developed comprehensive audit reports for leadership, enhancing organizational transparency.
- Facilitated collaboration among teams to optimize resolution processes and efficiency gains.
- Reviewed billing dispute claims for regulatory compliance and risk management purposes.
- Executed detailed analyses of financial transactions to reconcile discrepancies effectively.
- Established internal controls and documented adjustments supporting financial integrity.
- Generated reports and offered data analysis for compliance, audit, and risk management initiatives.
Customer Service Representative
Bank of America
Newark
01.2019 - 01.2022
- Resolved customer queries efficiently, boosting satisfaction and trust.
- Managed high call volumes, ensuring prompt and accurate service.
- Identified customer needs, providing solutions or escalation as necessary.
- Built strong client relationships through effective communication.
- Educated customers on product features and benefits, successfully upselling services and contributing to revenue growth.
- Maintained accurate records of customer interactions and feedback, ensuring compliance with company policies and improving service delivery.
Education
Associate of Applied Science -
Dawn Career Institute
05-2018
Skills
- Risk Management & Compliance
- Financial & Accounting oversight
- Data Analysis, Entry, & Reporting
- Systems & Operational Support
- Customer Service & Communication
- Proficient in Microsoft Office
- Bilingual (English/Spanish)
Timeline
Senior Claims Analyst
Bank of America
01.2022 - 01.2025
Customer Service Representative
Bank of America
01.2019 - 01.2022
Associate of Applied Science -
Dawn Career Institute