Joselyn Bravo
Orange,CA
Summary
Administrative leader with 9+ years experience providing executive support in the healthcare industry. Highly organized and detail-oriented, with a proven ability to manage business office functions, provide executive-level support, and facilitate smooth operations and successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution.
Overview
10
10
years of professional experience
Work History
Admissions Representative
Hoag Memorial Hospital Presbyterian
04.2019 - Current
- Work directly with patients and clinical teams for delivery of services which include but is not limited to registration, scheduling, verification of insurance, and ensure insurance eligibility and accurately code insurance to ensure timely billing, obtain required forms and signatures for consents , monitor patient queues , confirm accuracy of ordering MD orders and service codes, answer multiples calls while being able to multi task and follow established HIPPA protocols, all while always striving strong customer service.
- Working at the hospital has allowed me to float in different departments and learn different skills and have assisted in side projects with the scheduling department as well as work with the business office in projects.
Administrative Assistant/ Biller
Breathe Medical
10.2016 - 04.2019
- Register and confirm patient date and appointments
- Verified accuracy of billing data and corrected discrepancies.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Utilized various software programs to process customer payments.
Front Desk Receptionist
Providence Saint Joseph Medical Center
12.2015 - 05.2018
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected room deposits, fees, and payments.
- Organized, maintained and updated information in computer databases.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Rem Sleep Labs
12.2015 - 10.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered prompt service to prioritize customer needs.
- Updated account information to maintain customer records.
- Reviewed patient charts and updated with correct data and insurance
Front Desk Medical Receptionist
Prima Chiropractic Group
09.2014 - 12.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted with medical coding and billing tasks.
- Supported office staff and operational requirements with administrative tasks.
Education
Some College (No Degree) -
Santa Ana College
Santa Ana, CAHigh School Diploma -
Orange High School
Orange, CA06.2012
Skills
- Ability to multitask and prioritize tasks
- Professional discretion
- Dependable and Responsible
- MS Office
- Office Management
- Critical Thinking
- Attention to detail
- Great verbal and written communication skills
- Bilingual
- Customer Service Oriented
References
Patricia Roberts ( Admissions Representative)
949-533-0987
Desiree Riley ( Supervisor Business Services)
714-357-1625
Alice Johnson (Supervisor Care Coordination)
949-400-3717
Timeline
Admissions Representative
Hoag Memorial Hospital Presbyterian
04.2019 - Current
Administrative Assistant/ Biller
Breathe Medical
10.2016 - 04.2019
Front Desk Receptionist
Providence Saint Joseph Medical Center
12.2015 - 05.2018
Customer Service Representative
Rem Sleep Labs
12.2015 - 10.2016
Front Desk Medical Receptionist
Prima Chiropractic Group
09.2014 - 12.2015
Some College (No Degree) -
Santa Ana College
High School Diploma -
Orange High School
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