Joselyn Contreras Alvarado
San Jose,California
Summary
Excelled in relationship building and time management, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in activity planning and issue resolution. Engaging demeanor works in demanding environments yet remains cool under pressure.
Overview
4
4
years of professional experience
Work History
Program Leader
Think Together
11.2022 - 09.2024
- Promoted a positive classroom environment for students by creating and conducting lessons.
- Coordinate activities and events.
- .Enforcing leadership, good communication, and classroom management.
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
Care Partner
Plum Tree Care Center
01.2024 - 04.2024
- Served as an advocate for patients' rights, upholding ethical standards in all aspects of care provision.
- Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
Shift Lead Manager
Mcdonalds
08.2020 - 06.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Sales Associate
Finish Line
07.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds by store policy.
Education
High School Diploma -
Mt.Pleasant Highschool
San Jose, CA 08.2022 -
Skills
- Relationship Building
- Activity Planning
- Program activities
- Issue Resolution
- Customer Focus
- Team Collaboration
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Care Partner
Plum Tree Care Center
01.2024 - 04.2024
Program Leader
Think Together
11.2022 - 09.2024
High School Diploma -
Mt.Pleasant Highschool
08.2022 -
Sales Associate
Finish Line
07.2022 - 11.2022
Shift Lead Manager
Mcdonalds
08.2020 - 06.2023
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