Joselyn Pena
St. Cloud,FL
Summary
Proven track record in high-stakes environments, notably with the Federal Bureau Of Prisons, where I enhanced safety and reduced contraband significantly. Skilled in emergency response and conflict resolution, I excel in maintaining order and ensuring compliance with regulations. My expertise includes first aid and de-escalation techniques, underscoring my ability to manage and mitigate crises effectively. Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated 1-year industry history.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Federal Bureau Of Prisons Department Of Justice
05.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Enforced rules and regulations to maintain order among inmates.
Administrator
LA Fitness
04.2020 - 05.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Security Officer
Pinpoint
01.2022 - 02.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
COVID-19 Response Frontline Case Investigator
Insight Global
12.2020 - 01.2021
- Leveraged cultural competency skills to effectively communicate with diverse populations impacted by the pandemic.
- Reduced the risk of community transmission by promptly identifying close contacts of confirmed cases.
- Conducted thorough follow-ups with affected individuals, ensuring their adherence to isolation protocols and offering support as needed.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Adapted communication strategies to accommodate the unique needs of vulnerable populations, ensuring equitable access to critical health information.
Education
Bachelor of Science - Criminal Justice And Technology
SUNY Farmingdale
Farmingdale, NY05.2022
High School Diploma -
Tottenville High School
Staten Island, NY06.2018
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Search and seizure procedures
- Contraband Seizure
- Self-defense techniques
- Weapons training
- Firearm operations trained
Languages
Spanish
Full Professional
Timeline
Correctional Officer
Federal Bureau Of Prisons Department Of Justice
05.2023 - Current
Security Officer
Pinpoint
01.2022 - 02.2022
COVID-19 Response Frontline Case Investigator
Insight Global
12.2020 - 01.2021
Administrator
LA Fitness
04.2020 - 05.2022
Bachelor of Science - Criminal Justice And Technology
SUNY Farmingdale
High School Diploma -
Tottenville High School
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