Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Erica Lovett

St. Cloud,FL

Summary

Build on my experience for long term development for a company that encourages growth, ethics, and values quality. Experienced with overseeing multiple business departments to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities. Demonstrates strong leadership and problem-solving skills to drive team performance and meet organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Manager of Operations

Amazon
04.2022 - Current
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Reduced operational costs with thorough budget analysis and strategic resource allocation.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Rebuilt and managed an employee recognition system for the entire fulfillment center, increasing employee interaction overall by 70%.

Volunteer Coordinator

Give Kids The World Village
02.2021 - 04.2022
  • Recruited and trained new volunteers on volunteer program goals and objectives.
  • Coordinated over 4 large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
  • Streamlined the volunteer on boarding process for improved efficiency and increased retention rates.
  • Managed volunteer calendar daily and verified coverage of key roles during volunteer unavailability.
  • Streamlined the volunteer on-boarding process for improved efficiency and increased retention rates.

Logistics Account Manager

Scotlynn USA Divison
01.2020 - 01.2021
  • Achieved and Maintained 200+ call club weekly.
  • Negotiated rates based on market trend analysis.
  • Created competitive advantage utilizing business software, social skills, and industry knowledge.
  • Set and endeavored aggressive KPI goals.
  • Developed customized logistics solutions to meet the unique needs of key accounts, resulting in increased customer loyalty.
  • Established successful partnerships with third-party vendors, leveraging their expertise to enhance service offerings for clients.

Server

Bonefish Grill
01.2017 - 01.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained over 10 new servers/hostesses.

Resident Assistant

Florida Gulf Coast University
08.2017 - 05.2018
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for 45 freshmen residents seeking advice with personal or academic issues.
  • Responded to room transfers and incident reports.
  • Managed front desk operations during assigned shifts.

Education

Bachelor of Science - Business Management

Florida Gulf Coast University
Fort Myers, FL
06.2020

Skills

  • Problem Solving

  • Leadership

  • Process improvement

  • Goals and performance

  • Staff management

  • Operations management

  • Relationship building and management

  • Business development and planning

  • Staff training and development

  • Staff training

Accomplishments

  • Amazon Manager of the Month: October 2022
  • Awards; AR Super Star 2023: Regionally recognized for leadership and operational performance for outbound.
  • Women Regional Lead Day MCO1 Coordinator 2024
  • Team & Group Processes Award
  • Golden Claw Safety Award
  • Events: JDRF Gala, JDRF Summit, GKTV Gala, GKTV Luncheon

Certification

  • Six Sigma Yellow Belt

Timeline

Area Manager of Operations

Amazon
04.2022 - Current

Volunteer Coordinator

Give Kids The World Village
02.2021 - 04.2022

Logistics Account Manager

Scotlynn USA Divison
01.2020 - 01.2021

Resident Assistant

Florida Gulf Coast University
08.2017 - 05.2018

Server

Bonefish Grill
01.2017 - 01.2020

Bachelor of Science - Business Management

Florida Gulf Coast University

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