Joselyn Rivera
Dallas
Summary
Dedicated leader with strong operational skills, committed to driving growth and achieving organizational goals. Looking for a long-term career to contribute to team success and make a significant impact.
Overview
6
6
years of professional experience
Work History
Financial Services Representative
World Finance
01.2025 - 06.2025
- Assisted clients with account inquiries, providing accurate information and resolution strategies.
- Processed financial transactions efficiently, ensuring compliance with regulatory standards.
- Developed relationships with clients, enhancing customer satisfaction and loyalty through personalized service.
- Educated clients on financial products and services, promoting informed decision-making for their investments.
Account Associate
Westlake Portfolio Services
09.2023 - 07.2024
- Assist with bringing accounts current from a negative state and handling customers' needs and questions regarding their auto loan accounts under 30 days past due.
- Utilize negotiation strategies to help set payment arrangements, process payments, manage due date changes, extensions, and future dated payments.
- Notated accounts while engaging in customer conversations.
Medical Assistant
Kudo Care Center
03.2023 - 08.2023
- Managed patient appointments, records, and payments, ensuring efficient operations and high patient satisfaction.
- Ensured precise documentation of medical histories.
Cashier Associate
Burlington Coat Factory
06.2022 - 03.2023
- Delivered outstanding customer service while consistently meeting sales goals.
- Maintained a welcoming environment for customers and resolved issues promptly.
Team Member
Golden Corral
09.2021 - 05.2022
- Executed diverse tasks such as cleaning, cashiering, and guest welcoming.
- Handled customer transactions accurately and efficiently, demonstrating strong multitasking abilities.
- Collaborated with team members to meet service standards and ensure customer satisfaction.
Cashier & Guest Services
Dorney Park & Wildwater Kingdom
05.2019 - 08.2019
- Operated as a cashier handling transactions accurately and efficiently.
- Ensured cleanliness and organization of assigned work areas within the park.
- Facilitated guest interactions to enhance overall experience.
- Managed customer inquiries and orders promptly and effectively.
Education
College degree - Accounting
Brookhaven College
DallasHigh School Diploma - undefined
Texans Can Academy High School
Farmers Branch06.2023
Skills
- Fluent in Spanish
- Proficient in Microsoft Word, Excel, PowerPoint
- Strong leadership, communication, and decision-making skills
- Team player, adept at collaborating with colleagues to achieve common goals
- Exceptional multitasking abilities, capable of managing multiple responsibilities simultaneously
Detail-oriented and committed to achieving team and organizational goals
Timeline
Financial Services Representative
World Finance
01.2025 - 06.2025
Account Associate
Westlake Portfolio Services
09.2023 - 07.2024
Medical Assistant
Kudo Care Center
03.2023 - 08.2023
Cashier Associate
Burlington Coat Factory
06.2022 - 03.2023
Team Member
Golden Corral
09.2021 - 05.2022
Cashier & Guest Services
Dorney Park & Wildwater Kingdom
05.2019 - 08.2019
High School Diploma - undefined
Texans Can Academy High School
College degree - Accounting
Brookhaven College
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