Joselyn Rivera Alicea
Ocoee,FL
Summary
Accomplished team lead sales associate with 15 years of experience in sales and customer service, specializing in enhancing sales through effective upselling and exceptional client relationships. Proven track record in training and developing team members, resulting in improved onboarding efficiency. Bilingual with strong communication skills, dedicated to delivering outstanding customer experiences and driving operational success.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Smoke City and Vape
Ocoee, FL
03.2025 - Current
- Collaborate with team members to create visually appealing merchandise displays that increased foot traffic and sales.
- Assist in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed.
- Manage opening and closing procedures for store and prepare areas for service.
Team Lead Sales Associate
Celia Smoke LLC
Fort Myers, FL
03.2024 - 10.2024
- Developed and implemented training programs for new team members, resulting in reduced onboarding time.
- Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations.
- Developed strong relationships with clients through effective communication and exceptional customer service skills.
Lead Sales / Wellness Coordinater
The Joint Chiropractic
Fort Myers, FL
06.2022 - 12.2023
- Processed payments promptly, balancing daily transactions accurately for effective financial management of the practice.
- Assisted in marketing efforts by preparing promotional materials and coordinating community outreach events targeting potential clients.
- Greeted patients warmly upon arrival, creating a positive first impression that set the tone for their visit.
Education
Associate's degree - Behavioral Health and Social Sciences
Community College of Philadelphia
04.2020
Skills
- Cash handling
- Sales
- Active listening
- POS
- Bilingual
- Customer service
- Communication skills
Timeline
Lead Sales Associate
Smoke City and Vape
03.2025 - Current
Team Lead Sales Associate
Celia Smoke LLC
03.2024 - 10.2024
Lead Sales / Wellness Coordinater
The Joint Chiropractic
06.2022 - 12.2023
Associate's degree - Behavioral Health and Social Sciences
Community College of Philadelphia