Joselyn Thacker
Cincinnati
Summary
Unit Secretary with expertise in streamlining communication and patient chart management to enhance operational efficiency. Proven ability to facilitate prompt admissions, transfers, and discharges, while supporting nursing staff in delivering exceptional patient care. Recognized for strong interpersonal skills and dedication to healthcare excellence.
Overview
11
11
years of professional experience
Work History
Med Surg Unit Coordinator
Bethesda North Hospital
Montgomery
09.2022 - Current
- Coordinated prompt admittance, transfer, and discharge of patients to optimize patient flow
- Responded promptly to call lights, ensuring timely support for patient needs
- Coordinates unit calls on multi-phone lines
- Call in consults and schedule follow up appointments
- Scan external and Advance Directive documents in system
- Assign tele-monitors to tele patients
- Communicate professionally with all staff and physicians
ER Unit Secretary
Weiss Memorial Hospital
Chicago
11.2018 - 09.2022
- Monitored and responded to patient call-lights to ensure timely assistance and enhance patient care.
- Maintained ER Tracking Board of bed assignments to facilitate efficient patient flow and optimize resource allocation.
- Balanced call requests from attending and resident physicians to streamline communication and improve response times.
- Coordinates calls on multi-phone lines
- Data entry of ER patients into MIDAS
- Assisted nurses in patient care tasks
ICU Unit Secretary
West Suburban Hospital
Oak Park
09.2015 - 11.2018
- Promoted to Lead Unit Secretary of the ICU Unit
- Prepared and maintained medical charts for admissions, transfers, and discharges to ensure accurate patient records
- Scheduled follow-up appointments for patients upon discharge to facilitate continuity of care
- Assisted nurses in patient care tasks
- Demonstrated familiarity with EMR physician order entry system.
- Managed inventory and ordered departmental supplies to support uninterrupted operations
- Coordinates calls on multi-phone lines
- Trained in Patient Portal registration
- Promoted to Lead Customer Service Desk Receptionist
- Awarded a Customer Service certificate for Professionalism
Education
Bachelors of Arts - Mathematics
Marygrove College
Detroit, MIAssociate of Arts - Liberal Arts And General Studies
Wayne County Community College District
Detroit, MISkills
- Medical terminology
- EMR order entry
- HIPAA compliance
- Chart maintenance
- Data entry accuracy
- PC proficient
- Strong problem solver
- Detail-oriented
- Customer Service
- Call coordination
- Interpersonal skills
- Strong interpersonal skills
Accomplishments
- Awarded a Customer Service certificate for Professionalism
- Promoted to Lead Customer Service Desk Receptionist
- Promoted to Lead Unit Secretary of the ICU Unit
Timeline
Med Surg Unit Coordinator
Bethesda North Hospital
09.2022 - Current
ER Unit Secretary
Weiss Memorial Hospital
11.2018 - 09.2022
ICU Unit Secretary
West Suburban Hospital
09.2015 - 11.2018
Bachelors of Arts - Mathematics
Marygrove College
Associate of Arts - Liberal Arts And General Studies
Wayne County Community College District