Joselyn M Villarreal
Chula Vista,CA
Summary
Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events.
Overview
16
16
years of professional experience
Work History
Banquet Server
Hilton Bayfront San Diego
San Diego, CA
08.2008 - Current
- Assist with the complete setup and breakdown of banquet events, for up to 2,500 guests.
- Maintain a high level of cleanliness and awareness with sanitary practices.
- Anticipate guests' needs, and exceed customer service expectations.
- Maintain composure in a high-paced and dynamic environment.
- Relay important information about orders, allergies, and special requests to the team leader.
- Respond urgently and appropriately to any concerns.
- Consistently uphold a polished and professional demeanor in workplace setting
- Worked independently, with minimal supervision.
Clinic Director
ERx Group
San Diego, CA
08.2020 - 04.2022
- Managed adherence to HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of a clean and organized work environment, and compliance with safety and sanitation regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
Education
Associate of Arts - Psychology
San Diego City College
San Diego, CA05-2025
Associate of Science - Business Administration
San Diego City College
San Diego, CA05-2011
Skills
- Self-directed learning
- Financial handling and reconciliation
- Customer engagement
- Reliability
- Proactivity
- Upselling proficiency
- Guest experience ambassador
- Time Management
- Teamwork and Collaboration
- Fluent in Spanish and English
References
References available upon request.
Timeline
Clinic Director
ERx Group
08.2020 - 04.2022
Banquet Server
Hilton Bayfront San Diego
08.2008 - Current
Associate of Arts - Psychology
San Diego City College
Associate of Science - Business Administration
San Diego City College
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