Joselyn Villarreal
Chula Vista,CA
Summary
Proven leader and efficient problem-solver, adept in customer service and operational efficiency improvements. At ERx Group, spearheaded initiatives enhancing patient care quality and compliance, while at Hilton Bayfront, excelled in guest satisfaction and maintaining high cleanliness standards. Skilled in teamwork, collaboration, and fluent in Spanish, consistently delivering beyond expectations without direct supervision.
Overview
16
16
years of professional experience
Work History
Banquet Server
Hilton Bayfront San Diego
11.2008 - Current
- Assist with the complete setup and breakdown of the banquet area.
- Maintain a high level of cleanliness and awareness of sanitary practices.
- Anticipate guests’ needs and exceed customer service expectations.
- Maintain composure in a fast-paced environment.
- Relay important information about orders, allergies and special requests to the appropriate person.
- Respond urgently and appropriately to any concerns.
- Present in professional appearance and mannerisms.
- Worked independently with minimal supervision
Clinic Director
ERx Group
08.2020 - 04.2022
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Associate of Arts - Psychology
San Diego City College
San Diego, CA05.2025
Associate of Science - Business Administration And Management
San Diego City College
San Diego, CA05.2011
Skills
- Self-directed learning
- Merchandise Display
- Cash Handling Accuracy
- Customer Engagement
- Reliability
- Proactivity
- Cleaning and sanitizing
- Sales proficiency
- Customer Service
- Time Management
- Teamwork and Collaboration
- Stocking and Receiving
- FLUENT IN SPANISH
Timeline
Clinic Director
ERx Group
08.2020 - 04.2022
Banquet Server
Hilton Bayfront San Diego
11.2008 - Current
Associate of Arts - Psychology
San Diego City College
Associate of Science - Business Administration And Management
San Diego City College
Similar Profiles
Amy AlexanderAmy Alexander
Front Desk Receptionist at Hilton San Diego Mission ValleyFront Desk Receptionist at Hilton San Diego Mission Valley
Varunya AsistioVarunya Asistio
Customer Service Representative at Homewood suites by Hilton San Diego/ Del MarCustomer Service Representative at Homewood suites by Hilton San Diego/ Del Mar
JACQUELINE ESREYJACQUELINE ESREY
Front Desk Concierge at Embassy Suites by Hilton San Diego La JollaFront Desk Concierge at Embassy Suites by Hilton San Diego La Jolla