Luisa Gawel
San Diego,CA
Summary
Aiming to leverage academic experience with a proven knowledge of conflict resolution, customer needs assessment, and excellent time-management skills that allow me to successfully fill the Senior Event Manager role at Hilton. Frequently praised as focused by my peers, I can be relied upon to continue to help Hilton achieve its goals.
Overview
10
10
years of professional experience
Work History
Event Manager
Hilton San Diego Bayfront
San Diego, CA
11.2022 - Current
- Nurture relationships with hotel departments and vendors to ensure quality service for all events
- Guide clients through the planning process while focused on their budget and event goals
- Successfully manage multiple events meeting deadlines in a timely manner while maintaining open communication with several clients simultaneously.
- Manage a variety of groups ranging from small corporate meetings to larger galas and dinners
- Proficient in analytical problem-solving, with a strong ability to identify issues, evaluate options, and implement effective solutions.
Event Service Manager
Hilton San Diego Bayfront
San Diego, CA
10.2021 - 11.2022
- Connect and partner with clients over the course of their event once onsite
- Ensure client requests are fulfilled and assist with alternative options when needed
- Facilitate communication between events team and operations to ensure a smooth transition between planning and execution
- Maintain and update day to day orders/changes to ensure teams successful execution
Guest Service Agent
Hilton San Diego Bayfront
San Diego, CA
03.2017 - 10.2021
- Ensure guest has positive and informative check-in and check-out experiences
- Verify customers' credit and establish how the customer will pay for the accommodation
- Anticipate guest needs.
Working Lead
Disneyland
Anaheim, CA
05.2014 - 08.2015
- Ensure my team is equipped with the necessary information and supplies to provide guests with quality service
- Schedule and receive food and beverage deliveries, checking to verify product quality and quantity
- Subscribe to the Disney Four Keys: Safety, Courtesy, Show and Efficiency.
Education
Associates in Biology Allied Health -
San Diego City College at San Diego
03.2021
Skills
- Team Player
- Quick Learner
- Proactive
- Multitasker
- OnQ
- Salesforce/Sertifi
- Social Tables
Timeline
Event Manager
Hilton San Diego Bayfront
11.2022 - Current
Event Service Manager
Hilton San Diego Bayfront
10.2021 - 11.2022
Guest Service Agent
Hilton San Diego Bayfront
03.2017 - 10.2021
Working Lead
Disneyland
05.2014 - 08.2015
Associates in Biology Allied Health -
San Diego City College at San Diego