Luisa Gawel
San Diego,CA
Summary
Aiming to leverage academic experience with a proven knowledge of conflict resolution, customer needs assessment, and excellent time-management skills that allow me to successfully fill the Senior Event Manager role at Hilton. Frequently praised as focused by my peers, I can be relied upon to continue to help Hilton achieve its goals.
Overview
10
10
years of professional experience
Work History
Event Manager
Hilton San Diego Bayfront
11.2022 - Current
- Nurture relationships with hotel departments and vendors to ensure quality service for all events
- Guide clients through the planning process while focused on their budget and event goals
- Successfully manage multiple events meeting deadlines in a timely manner while maintaining open communication with several clients simultaneously.
- Manage a variety of groups ranging from small corporate meetings to larger galas and dinners
- Proficient in analytical problem-solving, with a strong ability to identify issues, evaluate options, and implement effective solutions.
Event Service Manager
Hilton San Diego Bayfront
10.2021 - 11.2022
- Connect and partner with clients over the course of their event once onsite
- Ensure client requests are fulfilled and assist with alternative options when needed
- Facilitate communication between events team and operations to ensure a smooth transition between planning and execution
- Maintain and update day to day orders/changes to ensure teams successful execution
Guest Service Agent
Hilton San Diego Bayfront
03.2017 - 10.2021
- Ensure guest has positive and informative check-in and check-out experiences
- Verify customers' credit and establish how the customer will pay for the accommodation
- Anticipate guest needs.
Working Lead
Disneyland
05.2014 - 08.2015
- Ensure my team is equipped with the necessary information and supplies to provide guests with quality service
- Schedule and receive food and beverage deliveries, checking to verify product quality and quantity
- Subscribe to the Disney Four Keys: Safety, Courtesy, Show and Efficiency.
Education
Associates in Biology Allied Health -
San Diego City College at San Diego
03.2021
Skills
- Team Player
- Quick Learner
- Proactive
- Multitasker
- OnQ
- Salesforce/Sertifi
- Social Tables
Timeline
Event Manager
Hilton San Diego Bayfront
11.2022 - Current
Event Service Manager
Hilton San Diego Bayfront
10.2021 - 11.2022
Guest Service Agent
Hilton San Diego Bayfront
03.2017 - 10.2021
Working Lead
Disneyland
05.2014 - 08.2015
Associates in Biology Allied Health -
San Diego City College at San Diego
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