Jose M. Fernandez
The Bronx,NY
Summary
Extensive experience in the retail sector with over 5 years specializing in personnel management and customer service. Exceptional customer service skills and ability to optimize operations. Seeking opportunity to utilize experience and skills to enhance operational efficiency and drive customer or company satisfaction. Strong aptitude for leadership and a disciplined and efficient approach. Excel in departmental management and strive to deliver outstanding results.
Professional food service manager with strong background in deli operations. Demonstrates expertise in team collaboration, inventory management, and customer satisfaction. Adept at adapting to changing needs and maintaining high standards to achieve results. Known for reliability, leadership, and excellent communication skills.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Deli Manager
Jetro Cash & Carry
05.2019 - Current
- Alerted management about depleted or spoiled inventory to ensure timely replenishment.
- Observed food safety and sanitation protocols to reduce germ spread.
- Ordered necessary deli supplies to maintain stock levels.
- Promoted collaboration to maintain excellence in customer service through effective personnel management.
- preparation in customer service and preparation in complete department management in an administrative and floor manner.
- maintain work quality for reasons of self-audits and external audits.
- Recognized by management for providing exceptional customer service.
Costumer Services Representative
Tax Multiservices
01.2021 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dishwasher
Manhattan Diner
09.2018 - 04.2019
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- personal qualities for good teamwork.
- agility for fast work and people flow.
Delivery Courier
LaserShip
04.2018 - 08.2018
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
- Reported any accidents or incidents involving company vehicles immediately to management.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
Education
High School Diploma -
Los Palmarés
Dominican Republic06-2014
Bachelor Of Laws -
Universidad Dominicana O&M
Dominican RepublicSkills
- Customer service
- Task delegation
- Employee supervision
- Inventory management
- Team direction
- Food safety compliance
- Scheduling coordination
- Point-of-sale system
- Deli product packaging
- Customer complaint handling
- Worker scheduling
Languages
Spanish
Native or Bilingual
Timeline
Costumer Services Representative
Tax Multiservices
01.2021 - 04.2021
Deli Manager
Jetro Cash & Carry
05.2019 - Current
Dishwasher
Manhattan Diner
09.2018 - 04.2019
Delivery Courier
LaserShip
04.2018 - 08.2018
High School Diploma -
Los Palmarés
Bachelor Of Laws -
Universidad Dominicana O&M
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