Jose Manuel Fuentes

Mcallen,TX

Summary

Dynamic Fiber Optic Technician with a proven track record at Ezee Fiber, and T Mobile Fiber, excelling in installation and troubleshooting. Renowned for exceptional customer service and team collaboration, I enhance client satisfaction while ensuring optimal system performance. Committed to maintaining high standards and fostering a positive work environment.

Overview

years of professional experience

Certification

Work History

Fiber Optic Splicer

T Mobile

Laredo, TX

06.2025 - Current

Diagnosed and repaired mobile devices, ensuring optimal performance and customer satisfaction.
Provided technical support for troubleshooting, enhancing user experience and device functionality.
Conducted routine maintenance checks, improving equipment longevity and reliability.
Trained new technicians on repair processes, fostering a collaborative learning environment.

Fiber Optic Technician

Ezee Fiber

Houston, TX

06.2024 - 01.2025

Installed and terminated fiber optic cables according to industry standards.
Conducted routine maintenance and troubleshooting of fiber optic systems.
Collaborated with team members to optimize installation processes and workflows.
Provided technical support to clients regarding fiber optic services and solutions.

Assistant Manager, Customer Service

Longhorns Steakhouse

McAllen, TX

05.2014 - 04.2024

Assisted in managing daily operations to enhance customer satisfaction and service efficiency.
Trained and mentored new staff on customer service protocols and restaurant policies.
Implemented feedback mechanisms to improve service quality and address customer concerns promptly.
Coordinated scheduling to optimize workforce utilization during peak hours, ensuring adequate staffing levels.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Barchelors of Criminal Justice - Criminal Justice

The University of Texas Rio Grande Valley

Edinburg, TX

05-2024

Skills

Strong work ethic
Exceptional customer service
Cash handling
Fiber optic splicing
Professional appearance
Hospitality service expertise
Customer service
Fiber optic signal checking

Cable running
Fiber Optic Manegment
Hardware Handling
High volume dining
Service prioritization
Team collaboration
Supply restocking

Certification

Microsoft Word & Web Certified

Languages

Spanish

Native or Bilingual

English

Full Professional

Timeline