Jose Manuel Loya
El Paso,TX
Summary
Driven Systems Administrator with Nine years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSA-1
Applied Training Solutions
2020.06 - Current
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Other duties as assigned by Technical Team Lead within the working scope of the contract.
- Managed onboarding and offboarding of employees.
Information Technology Specialist
US Army
2018.01 - 2019.11
- Performed troubleshooting and diagnostics for various internet and networking applications and devices, solving browser, network connection and internet application issues
- Performed troubleshooting and diagnostics to resolve application issues for various software applications, including Microsoft Office, Microsoft Word, PowerPoint and Outlook.
- Used ticketing systems to manage and process support actions and requests for over 120 users.
Information Technology Specialist
US Army
2014.10 - 2017.12
- Monitored the operational functionality of all Information Services Technology hardware and software for proper function and processes, analyzed irregularities and erroneous processes within the software system and deployed solutions to eradicate errors and critical interruptions
- Administered and maintained systems to include routine and preventative maintenance, software updates, wiring, and system-wide updates for over 500 systems.
- Provided direct support in the event of network outages, service disruptions, and restoration needs
- Troubleshot problems, developed and implemented expedient, cost effective solutions to restore services in a timely and efficient manner
- Utilized technical specification and diagrams, design maps, integration instructions, software manuals, and maintenance protocols.
Education
Skills
- Performance Tracking
- Goal-Oriented
- Strong Work Ethic
- Multitasking Abilities
- User Account Management
- Software Installation
- Cybersecurity Best Practices
- Active Directory
- Hardware Troubleshooting
- System Upgrades
Clearance
Secret
Certification
Security+
Timeline
CSA-1
Applied Training Solutions
2020.06 - Current
Information Technology Specialist
US Army
2018.01 - 2019.11
Information Technology Specialist
US Army
2014.10 - 2017.12
Security+
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