Jose Manuel Macias
Eau Claire,WI
Summary
Driven professional with a proven track record at Aitana Flowers, enhancing customer satisfaction and loyalty through exceptional service and upselling strategies. Demonstrates a goal-oriented mindset and teamwork, contributing significantly to workplace safety and efficiency at Contak Company. Skilled in cash handling and problem-solving, consistently exceeding performance targets. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Flower Sales
Aitana Flowers
01.2022 - 05.2024
- Assisted customers with locating merchandise and providing product information.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Facilitated seamless returns and exchanges processes for customers dissatisfied with their purchases, maintaining high satisfaction rates among shoppers.
- Provided exceptional customer service by promptly resolving issues and answering inquiries.
- Handled cash transactions accurately, ensuring proper balance at the end of each shift.
- Enhanced customer satisfaction by assisting in the selection of suitable products based on individual preferences and needs.
- Increased average transaction value by promoting upselling techniques and offering relevant add-on products.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of merchandise.
Factory Line Worker
Contak Company
02.2017 - 01.2018
- Enhanced workplace safety by adhering to company guidelines, participating in training sessions, and reporting hazards immediately.
- Demonstrated adaptability by quickly learning new equipment and techniques as required for different production stages.
- Consistently met or exceeded individual performance targets, contributing to overall team success in achieving factory goals.
- Upheld strict cleanliness standards on the factory floor by regularly disposing of waste materials properly and keeping work areas tidy.
- Contributed to a positive work environment by assisting coworkers when needed and maintaining open communication with supervisors.
Education
High School Diploma -
Juarez High School
Juarez MX05.2017
Skills
- Goal-oriented mindset
- Store maintenance
- Upselling strategies
- Customer Service
- Goal-Oriented
- Cleaning
- Store Cleaning
- Cash Handling
- Sales Tracking
- Teamwork and Collaboration
- Problem-Solving
- Reliable and Responsible
speaks english and spanish
Im fluent in spanish and about 80% in English
Languages
English
Professional Working
Timeline
Flower Sales
Aitana Flowers
01.2022 - 05.2024
Factory Line Worker
Contak Company
02.2017 - 01.2018
High School Diploma -
Juarez High School
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