Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Malinalli Lopez-Robles

Las Vegas,Nevada

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Concierge

Firstservice Residential
12.2017 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained accurate and up-to-date records of guest information.
  • Performed guard duties by making judgment decisions within proper policy and procedures.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Issued access cards to authorized personnel to monitor access points.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Academic Advisor

Nevada Career Institute
09.2020 - 03.2021
  • Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Mentored students, offering advice and support on topic selection, appropriateness and academic value.
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
  • Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
  • Assessed data gathering methods for validity and reliability purposes.
  • Met firm deadlines while applying results-driven and goal-oriented methodology to teaching initiatives.

Education

Associate of Science - Paralegal Studies

Liberty University
Lynchburg, VA
10.2024

High School Diploma -

Desert Pines High School
Las Vegas, NV
06.2017

Skills

  • Company Guidelines
  • Conflict Resolution
  • Status Updates
  • Reporting Capabilities
  • Calendar and Scheduling Software
  • CCTV Surveillance
  • Judgment and Decision-Making
  • Concierge Assistance
  • Directing Callers
  • Legal Document Reviewing
  • Legal Document Preparation
  • Online Research
  • Legal Compliance

Certification

  • CNP - Certified Notary Public

Languages

Spanish
Native or Bilingual

Timeline

Academic Advisor

Nevada Career Institute
09.2020 - 03.2021

Concierge

Firstservice Residential
12.2017 - Current

Associate of Science - Paralegal Studies

Liberty University

High School Diploma -

Desert Pines High School

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