JOSE MARIA SANTIAGO
HR SUPERVISOR
Doha
Summary
Strategic and highly adaptable HR professional with over 13 years of combined experience in human resources, banking operations, and customer service. Proven expertise in employee training and development, HR policy implementation, documentation, and administrative coordination. Excel at fostering workplace engagement and operational efficiency in fast-paced, tech-driven environments.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
HR Supervisor
University of Mindanao
Davao City, Philippines
08.2022 - 07.2025
- Supervised a 3-person team in developing and executing HR training strategies.
- Facilitated onboarding and compliance training for new hires across departments.
- Oversaw training documentation, employee feedback analysis, and performance tracking.
- Coordinated with department heads to ensure training aligned with organizational goals.
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Coordinated annual performance review process, providing constructive feedback for individual growth opportunities within the organization.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Successfully mediated workplace disputes; preserving strong working relationships among team members.
- Supported organizational growth by actively participating in the recruitment and selection of top talent.
- Implemented performance management systems to improve employee productivity and job satisfaction.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
Loan Administrative Assistant / Loan Processor
BDO Unibank Inc.
Davao City, Philippines
07.2017 - 07.2025
- Managed documentation review and processing for business loan applications.
- Coordinated with internal departments for loan approvals and compliance verification.
- Delivered front-line support to internal customers and teams.
- Produced monthly reports and tracked documentation timelines with high accuracy.
- Supported team members in achieving performance targets through efficient task prioritization and effective communication.
- Demonstrated adaptability by quickly learning new software programs as needed in order to streamline work processes for increased productivity.
- Managed communication between borrowers, lenders, and internal teams to ensure smooth progression throughout the entire lending process.
- Collaborated closely with other departments such as sales, underwriting, and closing teams to ensure seamless coordination of all aspects of the loan process.
- Achieved high levels of accuracy within deadline-driven environments while managing multiple loans simultaneously from initiation through closing stages.
- Maintained comprehensive knowledge of current lending regulations, applying this expertise to ensure compliant processing of all loan applications.
- Expedited document preparation by utilizing advanced software tools, enabling faster completion of necessary paperwork for loan applications.
Customer Service Officer
BDO Unibank Inc.
Davao City, Philippines
11.2015 - 01.2017
- Handled high-volume customer queries through inbound support channels.
- Delivered client-focused assistance while ensuring resolution quality and efficiency.
- Documented interactions accurately to support audit and quality assurance standards.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
HR Specialist - Training & Development
One Network Bank
Davao City, Philippines
02.2011 - 11.2015
- Conducted training needs assessments and rolled out programs tailored to employee growth.
- Supported the design of policies and manuals for consistent HR practice and staff orientation.
- Ensured training activities aligned with corporate goals and HR metrics.
- Maintained up-to-date employee training files and reporting logs.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Bachelor of Science - Human Resource Management
University of Mindanao
Davao City 06.2006 - 04.2010
Diploma of Technology - Electronics Technology
University of Southeastern Philippines
Davao City 06.2000 - 04.2004
Skills
HR Strategy & Administration
Training & Development
Employee Engagement & Support
Policy & Documentation Management
Customer Service Excellence
Loan & Credit Documentation
HRIS & Compliance
Talent Development
Data Accuracy & Confidentiality
HRIS
Microsoft Office Suite
Employee Database Systems
Document Management Platforms
SalesForce
Organizational development
HR policies implementation
Onboarding and orientation
Interpersonal communication
Budget administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leaveHealthcare benefits401k matchStock Options / Equity / Profit SharingPaid time offLanguages
English
Advanced (C1)
Interests
TRAINING AND DEVELOPMENT
CONTINUOUS LEARNING
PROCESS IMPROVEMENT AND OPTIMIZAION
LEADERSHIP BOOKS
HR PRACTICES
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
HR Supervisor
University of Mindanao
08.2022 - 07.2025
Loan Administrative Assistant / Loan Processor
BDO Unibank Inc.
07.2017 - 07.2025
Customer Service Officer
BDO Unibank Inc.
11.2015 - 01.2017
HR Specialist - Training & Development
One Network Bank
02.2011 - 11.2015
Bachelor of Science - Human Resource Management
University of Mindanao
06.2006 - 04.2010
Diploma of Technology - Electronics Technology
University of Southeastern Philippines
06.2000 - 04.2004