Jose Mario Gongora II
Customer Service Professional
Houston,TX
Summary
Experienced Customer Service Professional with over 7 years of experience in customer service industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Driver
Uber
Houston, TX
01.2022 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Funeral Home Assistant
Morales Funeral Home
Houston, TX
11.2015 - 08.2021
- Supported funeral director with all facets of funeral service coordination.
- Provided administrative support to funeral home staff and patrons using CRM's such as SRS cloud management systems.
- Embalmed, dressed and cosmeticized deceased persons.
- Provided personal assistance, emotional support and personal care to clients.
- Used Adobe Suite and Microsoft Office to create and print tribute cards, guest books and prayer cards and memorial tributes for family's.
Security Forces Journeyman
United States Air Force, USAF
Maxwell, AL
04.2012 - 10.2015
- Coordinated protection measures for equipment resources and weapons systems.
- Coordinated and operated communications equipment and intrusion detection systems.
- Led, managed and performed force protection duties to protect personnel and resources.
- Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
Education
Bachelor of Arts - Political Science
University of Houston
Houston, TX 08.2007 - 04.2011
Skills
Database Management
Teambuilding
Self-Motivated
Organization and Time Management
Dependable and Responsible
MS Office
Timeline
Driver
Uber
01.2022 - Current
Funeral Home Assistant
Morales Funeral Home
11.2015 - 08.2021
Security Forces Journeyman
United States Air Force, USAF
04.2012 - 10.2015
Bachelor of Arts - Political Science
University of Houston
08.2007 - 04.2011