Jose N. Vargas Jr.
Bakersfield,CA
Summary
Professional in claims management, equipped to drive accurate and efficient claim resolutions. Proven track record in handling diverse cases and ensuring compliance with regulatory standards. Known for strong team collaboration and adaptability, bringing valuable problem-solving skills and reliability to every project. Detail-oriented examiner with 7 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and investigations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Secretary II, Bilingual
Bakersfield City School District - Communications
11.2020 - Current
- Main support for the Chief of Communications
- Manage the Communications team and train new staff
- Provide services, which contribute to effectiveness of the district/department by performing variety of supervisory & confidential clerical, typing, and record keeping duties
- Help maintain the safety of the district main office by reporting any suspicious activities to security personnel or law enforcement authorities
- Provide knowledge of district and board policies procedures to staff and public
- Ability to work effectively with staff, students and the public even under pressure
- Safeguard sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
Claims Service Representative
Auto Club of Southern California (AAA)
07.2013 - 10.2020
- Obtain statements to resolve liability investigations for first and third-party claims
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Disclose benefits, policy coverage, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements
- Evaluate and determine claim values upon receipt and assessment of property, medical and liability data
- Negotiate within settlement authority to resolve first and third-party claims
- Demonstrated strong negotiation skills in settling disputes between first parties and third-party claimants fairly while protecting company interests.
- Supported team members by sharing expertise and knowledge, fostering collaboration within departments.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
Temporary Clerk Typist
Bakersfield Police Department
02.2013 - 07.2013
- Register and fingerprint offenders into governmental database system.
- Supported officers with interpreting in Spanish.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization
- Enforce new policies or regulations as necessary to ensure compliance across all areas of operation.
- Participated in cross-functional teams to promote collaboration between departments on key initiatives.
- Reduced errors in typed materials with thorough proofreading skills and attention to detail.
- Establish and maintain cooperative relations with the public.
Education
Certificate - Occupational Safety & Risk Management Program
CSU of Bakersfield
Bakersfield, CA03.2024
Associates of Arts Degree - Spanish Major
Bakersfield College
Bakersfield05.2014
Skills
- Bilingual: English/Spanish
- Claim handling first & third party
- Claims processing
- Claims investigation
- Automobile claims specialist
- Liability property damage
- Excellent oral and written communication skills
- Insurance policy coverage knowledge
- Knowledge of CCC One program
- Knowledge of Microsoft Office programs
- Knowledge of Google Drive applications
Certification
- Sebron University, SB 1626 Certificate
- Cal/OSHA, 30-Hour Construction & Safety Certificate, #32-904006529
Awards
- 2022 B.C.S.D. Excellence Award: Accountability
- 2014 AAA Legendary Service Award: Employee of the Year
Volunteer Experience
- Volunteer Head Coach, i9 Sports, Bakersfield, CA, Spring 2022, Spring 2024, Lead practice sessions focusing on fundamentals, skill development, and fun., Teach and demonstrate core concepts including Sportsmanship values., With the help of established platforms, communicate game day information to players and parents., Consistently demonstrate a positive attitude and superior customer service skills., Commit to a full season (7 weeks).
- Volunteer Counselor, Camp KEEP, Los Osos, CA, 07/16, 07/16, Maintain a safe and fun environment for students., Supervise 7-12 students during meal times, evening activities, showers, and in cabins at night., Assist Naturalist during ecology hikes., Be immediately available for emergencies while bunking with students., Participate with students in activities on a tight schedule throughout the day., Guide and mentor students under my care through their busy days, follow student rules, and role model the great behavior you'd like to see from students.
Timeline
Administrative Secretary II, Bilingual
Bakersfield City School District - Communications
11.2020 - Current
Claims Service Representative
Auto Club of Southern California (AAA)
07.2013 - 10.2020
Temporary Clerk Typist
Bakersfield Police Department
02.2013 - 07.2013
- Sebron University, SB 1626 Certificate
- Cal/OSHA, 30-Hour Construction & Safety Certificate, #32-904006529
Certificate - Occupational Safety & Risk Management Program
CSU of Bakersfield
Associates of Arts Degree - Spanish Major
Bakersfield College
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