Josen Vidanes-Casale
Oakland,United States
Summary
Experienced medical support professional with 10+ years of expertise in a clinical setting. Efficiently manages office operations and provides comprehensive physician support. Proficient in gathering patient information (clinical and administrative) to ensure smooth workflow. Dedicated to creating a positive and cheerful atmosphere during patient interactions, resulting in improved satisfaction ratings and increased patient retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Certified Medical Assistant/Patient Service Representative
UCSF Benioff Children's Physicians Primary Pediatric Medical Group
08.2020 - Current
- Utilized EPIC to streamline patient record management, fostering effective provider collaboration for enhanced quality care delivery.
- Managed to assist the provider with carrying on clinical orders for an average of 30 patients per day.
- Extensively trained in both Clinical and Administrative Medical Assisting, highlighting mastery in diverse procedures.
- Successfully ensured the clinic's continued eligibility for state-supplied vaccines by skillfully managing vaccine storage and ordering as Vaccine For Children (VFC) site coordinator.
- Adapted effectively to changing patient volume and workloads during peak flu and COVID vaccination periods.
- Meticulously documented medical histories, vital signs, medications, and various point of care testings such as lipid panel, urinalysis, bilicheck, lead and hemoglobin test for smooth patient care.
- Monitored and maintained adequate stock levels of medical supplies by overseeing connections with vendors such as Vaccineshoppe, McKesson, Medline, and Concordance.
- Adhered to infection control guidelines and properly disposed of biohazardous waste, ensuring a safe and clean clinical environment.
- Provided exceptional care by fostering a positive connection with pediatric patients and their families, resulting in improved patient satisfaction.
Medical Assistant/Patient Care Representative/Care Coordinator
Primary Pediatric Medical Group
06.2015 - 08.2020
- Manages rooming and patient flow, including pre-visit preparation, assisting with the patient visit, and post-visit duties
- Ensures cleanliness and proper setup of exam rooms for patient visits
- Established effective connections with local organizations to optimize patient referrals and enable seamless collaboration.
- Contributed to enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Scheduled approximately 80 patients per week and made reminder calls.
Education
Certificate of Proficiency - Clinical And Administrative Medical Assisting
Merritt College
Oakland, CA06.2016
Bachelor of Science - Nursing-Undergraduate
Arellano University
Manila, Philippines04.2010
Skills
- Clinical Leadership
- Healthcare Industry Knowledge
- Immunization Administration
- Patient Care Coordination
- Medical billing knowledge
- First Aid and CPR Certification
- Cultural Competency
- Medical Office Management
- Fluent in Tagalog and English
- Team Supervision
Personal Information
Title: Lead Medical Assistant/Patient Service Representative
References
- Heather Pesapane, UCSF Benioff Children's Physicians, heather.pesapane@ubcp.org, (805) 795-1323
- Patricia Chiang, MD, UCSF Benioff Children's Physicians, patricia.chiang@ubcp.org, (510) 502-1750
- Michael Usem, MD, UCSF Benioff Children's Physicians, michael.usem@ubcp.org, (510) 414-2410
Certification
- California Certified Medical Assistant National Health Association December 2020
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- CA Driver's License
Languages
Tagalog
Native or Bilingual
English
Full Professional
Timeline
Lead Certified Medical Assistant/Patient Service Representative
UCSF Benioff Children's Physicians Primary Pediatric Medical Group
08.2020 - Current
Medical Assistant/Patient Care Representative/Care Coordinator
Primary Pediatric Medical Group
06.2015 - 08.2020
Certificate of Proficiency - Clinical And Administrative Medical Assisting
Merritt College
Bachelor of Science - Nursing-Undergraduate
Arellano University
- California Certified Medical Assistant National Health Association December 2020
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- CA Driver's License
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