Jose O rodriguez
ORLANDO,FL
Summary
Detail-oriented retail professional bringing 10+ years of experience in customer service, cash handling and Operational leadership. Ready to offer strengths in promoting store efficiency, revenue growth and operational performance to dynamic new role with opportunity for career growth.
Overview
14
14
years of professional experience
Work History
Key Holder
Kiehl's Since 1851
ORLANDO, Florida
11.2019 - Current
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
- Delivered empathy and excelent customer service to promote memorable customer experience.
Assistant Manager
Forever 21 Red
Crosslands, Florida
06.2016 - 07.2019
- Overseeing overall aspects of the business including stock, visual, cash handling, audits, and many other duties of which pertains to the business.
- Strategizing with the team as to maximize sales, maintain a visually appealing merchandising style for our guests and executing store plans and goals accordingly for better KPI results.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Planned and prepared workflow schedules, delegating tasks for a large team. Supervising, coaching and developing the team to drive productivity and efficiency.
- Evaluated employee performance and developed improvement plans.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Merchandise Assistant Manager
Hallmark Gold Crown
Boardman, Ohio
04.2011 - 07.2015
- Managed stock organization, sales floor and in and out shipment.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Building displays for monthly events and gift wrap station..
- Assisted with staff development by implementing effective, hands-on training programs for new employees, maximizing performance and engagement from day one to .
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
Sales Associate
Kohl's
Boardman, Ohio
10.2011 - 05.2013
- Cash handling, maintaining a well recovered sales floor for best customer's view of store and to find merchandise desired.
- Assuring a quick and efficient check-out for best customer satisfaction.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted customers by finding needed and desired items and checking inventory for items at other locations.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Education
Pharmacy Tech - Pharmacy Technology
Lincoln Technical Institute
Philadelphia, PA12.2010
High School Diploma -
Atenas College
Manati, PR06.2004
Skills
- Inventory management
- Team member development
- Personnel scheduling
- Driving business growth
- Team management
- Communications
- Problem resolution
- Team building
- Relationship development
- Interpersonal Skills
Timeline
Key Holder
Kiehl's Since 1851
11.2019 - Current
Assistant Manager
Forever 21 Red
06.2016 - 07.2019
Sales Associate
Kohl's
10.2011 - 05.2013
Merchandise Assistant Manager
Hallmark Gold Crown
04.2011 - 07.2015
Pharmacy Tech - Pharmacy Technology
Lincoln Technical Institute
High School Diploma -
Atenas College