Joseph A. Oliver Jr.
Houston,Tx
Summary
Dynamic and motivated professional with a passion for business operations and project and program management. Proven record of generating and building relationships, managing projects from concept to completion, and designing strategies to improve the business operation process. Strong leadership support skills while also coaching and supporting organizational wide success. Skilled in demonstrating exceptional communication skills and making critical decisions during challenges. Adaptable and transformational leader with an ability to work both independently and within a team. Strong focus on developing opportunities that further establish organizational goals in an ambiguous work environments.
Overview
7
7
years of professional experience
Work History
Business Operations Program Manager
PayPal
06.2021 - Current
- Manage projects & programs from end to end to effectively increase the organizations employee engagement experience.
- Designed, launched, and managed global learning & development programs including mentorship program, recent graduate rotational program and live learning series related to the finance industry.
- Managed 5 recent college graduates through 2 year rotational program with a 90% conversion rate.
- Managed all live speaking engagements for the Chief Financial Officer including scripting of all hands meetings and content design.
- Lead organizational wide focus groups to gain feedback from various levels of the organization.
- Track headcount for 3000+ technology organization.
- Utilize the software's Eightfold, Workday, & Clearinghouse to manage headcount related task.
- Created & managed headcount dashboards to provide executive leadership with high level summary of progress.
- Create, implement & drive operating rhythms & team cadences
- Run cross-functional working team meetings efficiently and effectively, with ability to connect dots & influence key decision makers
- Community Impact Team Lead for Austin, Tx Site
- Participating member of the black employees at PayPal resource group.
Program Manager - Business Operations
EBay
11.2019 - 06.2021
- Report directly to the Chief of Staff of the eBay Payments Organization.
- Drive communication between executive leadership, directors, & employees to maintain efficient business operations across the payments organization of 1900 people.
- Prepare a variety of different written communications, reports & documents to ensure smooth business operations across the payments organization.
- Partner with finance, HR, & recruiting to track headcount, strategize hiring challenges and implement new hiring practices across the eBay payments organization.
- Analyze & compile headcount data to present to executive leadership for high level view of hiring progress.
- Work closely with executive leadership & hiring managers to maintain optimum levels of communication to meet hiring goals against a targeted forecast and budget.
- Collaborate with legal & compliance teams to review processes, obtain feedback & procure available information for headcount tracking.
- Challenged the traditional approach of hiring by creating & implementing virtual hiring events to drive candidate pipelines to specific teams for both technical & non- technical roles.
- Tracked headcount & compiled data into presentation for executive high level overview.
- Strategized how to engagement employees during work from home. Implemented an inclusive engagement program to strengthen collaboration across the organization.
- Spearheaded production of internal employee page content to increase employee engagement at a rate of 50%-60%.
- Manage leadership & organizational wide training and development program(s).
Spirit Program Assistant Coordinator
The University Of Texas
04.2018 - 11.2019
- Supervised $1 million contract between University of Texas Athletics Department & 3rd party company.
- Collected, organized and modeled data using Excel.
- Liaison between outside clients, corporate sponsors, & donors relationships.
- Cultivated community & media relations through social media marketing & brand management to support program growth.
- Coordinate production for all internal & external events
- Operations, marketing, & fan engagement for all home sporting events
- Managed 93 students through leadership development.
- Managed client contracts; booking, review of contract, payment receipt, & internal scheduling.
Assistant Spirit Program Coordinator
Ottawa University
10.2016 - 04.2018
- Developed and trained 30 athletes
- Successfully recruited athletes using software such as SalesForce and Excel to remain organized.
- Assisted in management of program budget
- Assisted with clerical duties such as answering phones, data entry input and responding to emails.
Education
PMP - Project Management Certification
Cornell University
Online04.2022
Master of Arts - Education Technology
Ottawa University
Ottawa, KS09.2019
Bachelor of Science - Communications
University of Texas At Austin
Austin, TX12.2015
Skills
- Proficient in Salesforce, Excel, Microsoft Office, Workday, SAP Concur, Google Workspace, Outlook
- Analytical Skills & Process Improvement
- Training and Presentations
- Leadership Development
- Budgeting/Financial Management
- Staff Management
- Strong Oral and Written Communication
- Marketing and Branding
Accomplishments
- 2021-2022 - Member of Black Employees at PayPal
- 2015-2021 Member of Austin LGBTQ+ Community
- 2020 Core Technology Program Participant
- 2018-2019 Diversity and Inclusion Council - University of Texas
- 2014 & 2015 Universal Cheerleading Association Top Employee in the Southwest Region (TX, OK, NM)
Timeline
Business Operations Program Manager
PayPal
06.2021 - Current
Program Manager - Business Operations
EBay
11.2019 - 06.2021
Spirit Program Assistant Coordinator
The University Of Texas
04.2018 - 11.2019
Assistant Spirit Program Coordinator
Ottawa University
10.2016 - 04.2018
PMP - Project Management Certification
Cornell University
Master of Arts - Education Technology
Ottawa University
Bachelor of Science - Communications
University of Texas At Austin
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