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Joseph A. Bolla
South San Francisco,USA
Summary
I started working in customer service, and excelled into the shipping-receiving industry. After 10 years and 9 months of shipping-receiving I went into the manufacturing e-commerce sector and put my experience to use.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Shop & Delivery Driver, Package Courier, Etc.
Uber
05.2026 - Current
- Delivered packages & food orders efficiently while adhering to traffic regulations and safety protocols.
- Navigated routes using GPS technology for timely deliveries and optimized travel efficiency.
- Communicated proactively with customers regarding delivery status and resolved issues promptly.
- Maintained vehicle cleanliness and compliance with maintenance schedules to ensure operational readiness.
- Monitored delivery performance metrics, adjusting strategies to improve overall efficiency and customer satisfaction.
- Delivered packages & food orders to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Ensured the safety of packages & food orders by properly handling fragile items during transportation and storage.
Shop & Delivery Driver, Package Courier, Etc.
DoorDash
05.2026 - Current
- Delivered food & essential items, ensuring timely arrival and customer satisfaction.
- Navigated routes efficiently using GPS technology to optimize delivery times.
- Managed multiple deliveries simultaneously while maintaining high service standards.
- Communicated effectively with customers regarding order status and delivery updates.
- Monitored vehicle maintenance to ensure safe and reliable transportation for deliveries.
- Delivered packages & food orders to customer doorsteps and business offices.
- Handled sensitive packages with care, ensuring they arrived in perfect condition.
Sort Associate
Amazon
08.2018 - 05.2026
- Helping the flow of package's reach they're destination's by sorting to the right conveyor belts. Working as a team to get the job done safely and efficiently. Problem solving delivery errors and assisting amazon flex drivers in launch pad.
- Streamlined sorting processes to enhance package delivery efficiency.
- Utilized handheld scanners to track inventory movements accurately.
- Coordinated with team members to ensure seamless workflow during peak hours.
- Improved workflow by maintaining a clean and organized work area, adhering to safety protocols.
- Assisted in reducing package damage through proper handling techniques and adherence to company guidelines.
Consignor Return Specialist
The Real Real Inc
06.2018 - 08.2018
- A temporary to possible permanent position at a fairly new e commerce start up, I was a part of the return's team and helped pick-pack and ship customer order's. We start the day with a stack of paper's to pick the customer order around the warehouse consisting of clothes, shoes, handbags, accessories and high value jewelry. We Bring all the orders back to our work station and process them using the computer system. The order is then packed into a box with special handling technique, labeled and finally shipped out on a conveyor belt. I also learned the fulfillment technique, I was taught how to process outgoing orders going directly to the customer.
- Developed and implemented strategic initiatives to enhance operational efficiency across departments.
Package Handler
UPS
08.2007 - 05.2018
- A very physical position where I loaded incoming package's (box's of all size's) coming down the conveyor belts into empty trailer's ranging from 30-52 ft in length. My coworker's and I all worked as a team to get the job done, assisting with haz mats, irregs, intercepts, etc. All while following company policy to stay hydrated, work safe and be respectful of all. Steel toe boots and work gloves were strongly recommended and complied. As for rewards go I have received numerous letter's of recommendations from the company for working safely and efficiently my entire 10+ years I invested.
- Operated material handling equipment to efficiently sort and transport packages.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
Front end clerk
Safeway
08.2005 - 04.2007
- I helped and assisted customer's around the store and to they're car if needed. I also helped with keeping the store clean, organized and safe from potential hazards. As well as kept the parking lot clean and retrieved all shopping carts.
- Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
- Maintained organized product displays, contributing to an inviting store atmosphere and ease of access.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Resolved customer complaints promptly, promoting positive relationships and repeat business opportunities.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Carlmont High School
Belmont, Ca, USA06-2005
Skills
- Customer Service trained
- Excelled in Shipping-Receiving
- Learned new skills in E Commerce
- Adaptability and flexibility
- Order picking and processing
- Map reading and navigation skills
- Safe driver training
- Current CDL license
- Logistics
- Teamwork and collaboration
- Attention to detail
- Goods transport
Accomplishments
- Maintained consistent and on-time delivery record with 90% of all orders arriving on time or ahead of schedule.
- Initiated a few new routes that reduced delivery time by 40%.
Certification
- Certified Package handler, UPS - 2007-2018.
- Certified Warehouse Logistics Associate, Amazon - 2018-2026.
- Safe Driver Training - 2026.
- Driver's License - 2006-Current.
- Multiple trainings and certifications from delivery apps such as: Uber, DoorDash, Shipt, Spark Driver, Shopper and Instawork. As well as numerous letters of recommendations and training certificates from Amazon and UPS for working safely consistently.
Languages
English
Full Professional
Interests
- Road Trips
- Fashion and Style
- Train Travel
- Wine Tasting
- Volunteer Work
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- Horseback Riding
- Dancing
- DIY and Home Improvement
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Outdoor Recreation
- Music
- Strategy Games
- Fundraising Events
- Watching Movies and TV Shows
- Artificial Intelligence (AI) and Machine Learning
- Adventure Travel
- Astrology
- Video Gaming
Timeline
Shop & Delivery Driver, Package Courier, Etc.
Uber
05.2026 - Current
Shop & Delivery Driver, Package Courier, Etc.
DoorDash
05.2026 - Current
Sort Associate
Amazon
08.2018 - 05.2026
Consignor Return Specialist
The Real Real Inc
06.2018 - 08.2018
Package Handler
UPS
08.2007 - 05.2018
Front end clerk
Safeway
08.2005 - 04.2007
High School Diploma -
Carlmont High School
ACTIVITIES AND HONORS
Currently I am working on Modeling-Acting-Movie Extra when I have free time. I modeled for a few events in the past and played a role in a music video. I have a portfolio on a website to help assist me with getting modeling-acting-movie extra roles at https://talent.allcasting.com/profile/447250/info
Also I invest in real estate shares through Arrived.com platform. And I enjoy working corporate functions, Tech conferences, Brand ambassador positions, and more through a few staffing agencies I work with, One of them being atneventstaffing.com