Trina Perry
Clarksville,United States
Summary
Motivated and reliable Customer Service Representative with proven experience assisting customers, resolving issues, and providing excellent service. Skilled communicator with a strong attention to detail and a commitment to customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Courier/Package Delivery Driver
UberEATS
United States
10.2024 - 09.2025
- Handled incoming deliveries and ensured accurate, timely distribution to customers, demonstrating reliability and attention to detail.
- Utilized GPS navigation and mobile applications, reflecting strong computer literacy and adaptability to technology.
- Maintained clear communication with customers and restaurant partners, addressing concerns and providing timely updates.
- Kept vehicle organized and performed routine checks, mirroring commitment to a clean and efficient workspace.
- Collaborated with partners to verify order accuracy, ensuring quality and minimizing errors in delivery processes.
- Delivered food orders promptly, ensuring customer satisfaction and adherence to quality standards.
- Navigated efficiently using GPS applications to optimize delivery routes.
Accounts Payable Clerk
Five Star Breaktime Solutions
Nashville, TN
01.2024 - 06.2024
- Efficiently processed and verified invoices, demonstrating attention to detail and reliability in office procedures.
- Utilized Microsoft Office applications and GP software to manage financial records and streamline payment processing.
- Answered and directed incoming calls, providing prompt and professional communication with vendors and internal staff.
- Maintained organized records of account transactions, supporting accurate bookkeeping and documentation.
- Responded to inquiries and resolved issues, ensuring clear communication and customer satisfaction.
- Ensured adherence to internal controls and company policies related to office and financial processes.
Warehouse/Yard/Equipment Assistant Supervisor
H2O Innovation / Public Works Dept
Gulfport, MS
11.2022 - 09.2023
- Managed inventory levels and initiated timely replenishment orders, ensuring office and warehouse supplies were consistently stocked.
- Maintained a clean, organized, and safe workspace, supporting operational efficiency and a professional environment.
- Collaborated with team members and vendors to coordinate deliveries and ensure accurate distribution of materials.
- Operated office and warehouse equipment, including computers and industrial tools, with attention to safety and effectiveness.
- Conducted inspections and maintained records, demonstrating strong organizational and record-keeping skills.
Manager
Discount Express Convenience Store
Gulfport, MS
05.2011 - 11.2022
- Oversaw daily store operations, ensuring an organized and efficient workspace and exceptional customer service.
- Scheduled and coordinated staff shifts and appointments, demonstrating strong organizational and scheduling abilities.
- Maintained inventory and managed office supplies, supporting smooth business operations.
- Fostered communication with vendors and customers, resolving issues and ensuring satisfaction.
- Troubleshot and resolved technical issues with office equipment, demonstrating adaptability and problem-solving skills.
Education
Bachelor of Science - Applied Computing and Information Technology
Tulane University Campus
Biloxi, MS05-2019
Associate of Applied Science - Office Systems Technology
Mississippi Gulf Coast Community College
Gulfport, MSSkills
- Exceptional Customer Service
- Problem Solving
- Efficiency
- Punctuality and Reliability
- Detail-Oriented
- Written and Oral Communication
- Data Entry
- Scheduling
- Computer Operation
- Answer incoming calls and empathize with the customer
- Respond to customer emails
- Schedule in-home service appointments with one of our trained Appliance Repair Technicians
- Effectively communicate with the customer to ensure they understand the appointment time and services needed
- Order and receive parts to ensure efficient use of company materials
- Enter data into the company software
- Critical thinking
- Active listening
Certification
Driver's License
Languages
English
Certificates
SOSPES, Safer Work/ Better Life, May 2023 to present
• Fire Safety Awareness Assessment • Work Place Housekeeping Assessment • The Dangers of Compressed Air Assessment • The Prevention of Eye Injuries Assessment • The Safe Use of Ladders Assessment • Pre- An Introduction Assessment • Waste Management Assessment • Machine Guards Assessment • Hand Tools- Safety and Technique Assessment • Electrical Power Tools Assessment • Gas and Cylinder Safety Assessment • Safe Manual Handling Assessment
Certificate of Achievement August 2023 to Present
• Basics of Phishing • Restricted Intelligence Season1: Ep 03- A Cry for Help (Email Phishing) • Data Privacy Basics • Data Protection • Security Awareness • Strengthen and Secure Passwords • Avoiding Phishing Scams • 2023 Common Threats • Security Awareness Foundations
KnowBe4/ Human error. Conquered December 2022 to Present
• Security Awareness • Strengthen and Secure Passwords • Security Awareness Foundations • Avoiding Phishing Scams •
2023 Common Threats Assessments Technical support — Proficient October 2022 Performing software, hardware, and network operations
Timeline
Courier/Package Delivery Driver
UberEATS
10.2024 - 09.2025
Accounts Payable Clerk
Five Star Breaktime Solutions
01.2024 - 06.2024
Warehouse/Yard/Equipment Assistant Supervisor
H2O Innovation / Public Works Dept
11.2022 - 09.2023
Manager
Discount Express Convenience Store
05.2011 - 11.2022
Bachelor of Science - Applied Computing and Information Technology
Tulane University Campus
Associate of Applied Science - Office Systems Technology
Mississippi Gulf Coast Community College