Joseph Acevedo
Lake Worth,FL
Summary
A professional position that builds on my skills, knowledge and abilities. I have solid experience working in fast-paced environments and delivering high quality customer service. I am a responsible, hard worker who is technologically advanced, organized and able to work well under pressure. Cooperative team player with very good communications and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Delivery Driver
DoorDash
Lake Worth, FL
01.2024 - Current
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Transported and safely delivered items to prevent damage or loss.
- Adhered to all applicable traffic laws while driving the delivery vehicle.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip
Server
Outback Steakhouse
Delray Beach, FL
11.2020 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
Cashier
Blue Star Deli
Brooklyn, NY
01.2016 - 03.2020
- Collected payments and provided correct change to customers
- Ensured store cleanliness and organization
- Stocked the refrigerator and swept and mopped the facility to assure cleanliness and safety
- Delivered exceptional customer service
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Sales Associate/Cashier
American Eagle
New York, NY
11.2015 - 01.2016
- Collected payments, provided change and organized clothing purchases into bags
- Maintained the store to keep it neat and presentable
- Folded and organized clothing
- Assisted customers with their clothing selections
- Signed up customers for store cards and credit cards
Sales Associate/Footwear Specialist
City Sports
New York, NY
03.2015 - 11.2015
- Served customers with apparel choices and fit customers with shoes that met their preferences
- Handled incoming merchandise and put clothing out on the sales floor
- Folded and organized clothing and maintained the store to look presentable and inviting
- Collected payments and provided change, placed purchases into bags
Sales Associate/Cashier
Adidas
Queens, NY
05.2014 - 01.2015
- Maintained organized and visually appealing clothing displays
- Maintained cleanliness of store environment including floors, windows, displays.
- Welcomed customers, offering assistance to help find store items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Used suggestive selling techniques to promote add-on sales.
Cashier/Stock work
Key Food
Brooklyn, NY
10.2012 - 04.2014
- Handled checkout procedures efficiently
- Handled payment transactions efficiently
- Delivered excellent customer support, assisting in item location
- Ensured shelves were neatly stocked
Education
Bachelor's degree - Psychology
Hunter College
NYC05.2020
Associate degree - Liberal Arts and General Studies
LaGuardia Community College
06.2015
Regent's Diploma -
Francis Lewis High School
Fresh Meadows06.2013
Skills
- Food Delivery
- Payment Collection
- Product Promotion
- Guest Engagement
- Safe Food Handling
- Menu knowledge
- Suggestive Selling
- Strong Work Ethic
- Professional Appearance
- Positive and professional
- Organized
- Customer service
- Teamwork
Timeline
Delivery Driver
DoorDash
01.2024 - Current
Server
Outback Steakhouse
11.2020 - 12.2023
Cashier
Blue Star Deli
01.2016 - 03.2020
Sales Associate/Cashier
American Eagle
11.2015 - 01.2016
Sales Associate/Footwear Specialist
City Sports
03.2015 - 11.2015
Sales Associate/Cashier
Adidas
05.2014 - 01.2015
Cashier/Stock work
Key Food
10.2012 - 04.2014
Bachelor's degree - Psychology
Hunter College
Associate degree - Liberal Arts and General Studies
LaGuardia Community College
Regent's Diploma -
Francis Lewis High School