Joseph A. Clark
Peabody,MA
Summary
Dynamic Client Success Manager with a proven track record at Liaison International, excelling in client relationship management and issue resolution. Expert in data analysis and customer service training, I foster strong partnerships and drive satisfaction through proactive engagement and tailored solutions. Passionate about enhancing client experiences and delivering impactful results.
Overview
19
19
years of professional experience
Work History
Client Success Manager - Team Lead
Liaison International
Watertown, Massachusetts
02.2016 - Current
- Cultivated strong, positive relationships with clients and participating programs to enhance collaboration.
- Take ownership of issues and assume a proactive role in resolving them.
- Serve as an expert resource and data manager on assigned services both internally and externally.
- Delivered professional, effective, and timely communication, interpreting and conveying messages clearly.
- Developed and implemented customer service training programs to equip representatives with necessary skills.
Team Lead - Customer Service Representative
Liaison International
06.2014 - 02.2016
- Managed customer calls, emails, and inquiries efficiently to enhance customer satisfaction.
- Coached other Customer Service Representatives on how to handle certain calls/ Emails.
- Trained Customer Service Representatives on effective call handling techniques on how to handle certain calls/ Emails.
- Handled escalated customer calls, resolving issues to ensure customer retention.
Sales and Service Consultant
The Vitamin Shoppe
05.2010 - 05.2014
- Engaged customers to assess fitness and nutrition needs, tailoring recommendations to enhance their health journey.
- Studied product offering to know which supplements will best meet the customers' needs.
- Monitored dietary and fitness trends to enhance product knowledge and optimize customer consultations.
- Frequently visited local Gyms and Fitness clubs to hand out samples and give information about our health products.
- Oversaw inventory management processes to maintain accurate stock levels. to ensure optimal stock levels were met.
Stockroom Lead / Floor Supervisor
Abercrombie and Fitch
06.2007 - 05.2010
- Delivered exceptional customer experience, enhancing customer satisfaction.
- Received product shipments and ensured optimal inventory levels.
- Assisted in floorplan changes to align merchandise with current seasonal trends.
Education
Associate of Arts -
North Shore Community College
05-2012
Skills
- Client relationship management
- Stakeholder engagement
- Customer service development
- Issue resolution
- Data analysis
- Product knowledge
Timeline
Client Success Manager - Team Lead
Liaison International
02.2016 - Current
Team Lead - Customer Service Representative
Liaison International
06.2014 - 02.2016
Sales and Service Consultant
The Vitamin Shoppe
05.2010 - 05.2014
Stockroom Lead / Floor Supervisor
Abercrombie and Fitch
06.2007 - 05.2010
Associate of Arts -
North Shore Community College