Joseph Agpawa
RENO,NV
Summary
My Professional summary is that I worked for the U S Government as an engineer at Lockheed Martin for 30 years. We Launched (24) and tested the GPS satellite system prior to handing it over to the U S A F.
Overview
13
13
years of professional experience
Work History
Shoe Sales Associate
Scheels (All Sports Store)
Sparks, NV
04.2021 - 03.2025
- Provided exceptional customer service by assisting customers in finding the right shoes for their needs.
- Maintained a clean and organized sales floor to enhance the shopping experience for customers.
- Achieved and exceeded sales targets by effectively upselling accessories and additional products to customers.
- Collaborated with team members to create attractive product displays and promote merchandise effectively.
- Maintained organized shoe displays to enhance customer shopping experience and promote product visibility.
- Provided exceptional customer service, resolving inquiries and enhancing satisfaction with prompt support.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
- Provided exceptional customer service, addressing complaints and concerns promptly and professionally.
Sales Associate
Home Depot
Reno, NV
03.2020 - 04.2021
- Assisted customers in selecting home improvement products and provided product information.
- Operated cash registers and processed transactions accurately to ensure customer satisfaction.
- Stocked shelves and maintained inventory levels to meet customer demands efficiently.
- Collaborated with team members to organize promotional events and increase sales revenue.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Operations Engineer
Sandia National Laboratories
Livermore, CA
01.2012 - 03.2020
- Performed analysis and evaluation of operational systems to identify areas for improvement and efficiency.
- Implemented process enhancements to streamline operations and optimize resource utilization.
- Collaborated with cross-functional teams to resolve operational issues and enhance overall productivity.
- Developed and maintained documentation for operational procedures and protocols.
- Analyzed system performance metrics to identify trends and recommend enhancements.
- Led troubleshooting efforts for equipment failures, minimizing downtime and improving response protocols.
- Mentored junior engineers on best practices in operations management and system optimization.
Education
High School Diploma -
DeAnza Jr College
Cupertino, CA09-1971
Skills
- Customer Service
- Sales
- Organization
- Visual Merchandising
- Make An Appointment
- Communication
Timeline
Shoe Sales Associate
Scheels (All Sports Store)
04.2021 - 03.2025
Sales Associate
Home Depot
03.2020 - 04.2021
Operations Engineer
Sandia National Laboratories
01.2012 - 03.2020
High School Diploma -
DeAnza Jr College