Zoe Hunter
Katy,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Well-versed in processing accurate sales transactions and providing superior customer service.
Overview
1
1
year of professional experience
Work History
Shoe Sales Associate
DSW Shoe Warehouse
Katy, TX
06.2024 - 08.2024
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Provided exceptional customer service, addressing complaints and concerns promptly and professionally.
- Utilized store''s computer system to manage customer orders and track inventory levels, ensuring a seamless buying process for clients.
- Resolved any sizing or fit issues by diligently measuring feet accurately before recommending appropriate shoe styles.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Journeys Shoes
Katy, TX
11.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Monitor/party Hostess/attendant
Urban Air Trampoline and Adventure Park
Katy, TX
03.2023 - 11.2023
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Provided mental, emotional and physical support to children with special needs using positive reinforcement.
- Improved athlete safety by implementing strict safety protocols and guidelines for trampoline usage.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Business Administration
Texas State University
San Marcos, TXHigh School Diploma - General Studies
Paetow High School
Katy05.2024
Skills
- Emergency response
- Discipline
- Incident reporting
- Behavior management
- Problem-solving
- Coordination and teamwork
- Friendly and respectful
- Creative thinking
- Punctual and reliable
- Time management
- Team leader
- Caring and responsible
- Decision-making
- Child safety
- Safety awareness
- Brand awareness
- Stock replenishment
- Organization
- Customer experience management
- Fashion sense
- Customer service
- Store maintenance
- Footwear fitting
- Customer assistance
- Friendly and helpful
- Computer proficiency and Microsoft office
- Loss prevention
- Product and service sales
Timeline
Shoe Sales Associate
DSW Shoe Warehouse
06.2024 - 08.2024
Sales Associate
Journeys Shoes
11.2023 - 04.2024
Monitor/party Hostess/attendant
Urban Air Trampoline and Adventure Park
03.2023 - 11.2023
Business Administration
Texas State University
High School Diploma - General Studies
Paetow High School